Credit Control Manager

Job Summary

Credit Control Head

Responsibilities:

• Maintain strong relationships with key customers to facilitate prompt payments and minimize credit risk.
• Ensure timely debt recovery, negotiate repayment plans, and handle escalated overdue cases.
• Align payments with sales invoices, reconcile accounts receivables, and resolve discrepancies.
• Track overdue accounts, prepare aging reports, and provide regular updates on collection performance and credit risks.
• Collaborate with legal teams to resolve disputes or initiate legal recovery actions when needed.
• Lead and mentor the credit control team to meet collection targets effectively.
  • Develop and implement credit control policies and monitor adherence. • Assess customer creditworthiness and set credit limits. • Handle escalated cases of overdue payments and negotiate repayment plans where necessary.

Key Role

• Debt Recovery & Escalation Handling:

  Drive timely collection of outstanding payments by following up regularly with clients. Negotiate and structure feasible repayment plans for overdue accounts. Take ownership of escalated cases, using both tact and firmness to ensure recovery while preserving client relationships.

• Reconciliation & Payment Alignment:

  Ensure incoming payments are correctly aligned with sales invoices and reconcile customer accounts regularly. Identify and resolve any mismatches or discrepancies in billing and payments to maintain clean books.

• Team Leadership & Performance Management:

  Lead and mentor the credit control team, setting clear targets, KPIs, and timelines. Provide coaching and support to team members to improve their negotiation and recovery skills. Foster a performance-driven and customer-sensitive culture.

• Credit Policy Development & Implementation:

  Develop and refine credit control policies and ensure organization-wide adherence. Monitor compliance to internal credit terms and recommend improvements based on business needs and market practices.

• Credit Risk Assessment:

  Assess the creditworthiness of new and existing clients using financial and transactional data. Set appropriate credit limits and terms in consultation with the sales and finance teams to balance business growth with risk management.

Qualifications

• Bachelors/Masters in Finance, Accounting, or related fields.
• 7+ years in credit control, with 3+ years in a leadership role.
• Expertise in ERP tools (SAP, Tally) and excellent analytical, negotiation, and communication skills