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Capgemini
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Coupa Consultant

Coupa Consultant

Capgemini

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

stakeholder management process improvement client satisfaction procurement services p2p processes

Work Mode

On-site

Job Type

Full Time

Job Description

Leads the delivery of client-focused procurement services and continuously strives to improve them. Participates in meeting service KPIs by executing diverse and time-sensitive activities, considering compliance, quality, and efficiency of delivery. Develops business intimacy with local stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise. Role Overview: Provides services according to the Service Delivery scope to meet specific KPIs. Supports delivery of Procurement services into the Business. Maintains a proactive working attitude towards the client. Has a basic knowledge of the stakeholder community within the work perimeter. Manages relationships with stakeholders. Understands P2P processes. Has knowledge about cross-functional work. Monitors process adherence across work perimeter and escalates as needed. Coordinates/supports junior professionals in process adherence and problem-solving. Identifies, reports, and participates in process improvements implementation. General Responsibilities / Accountabilities: Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. Demonstrates knowledge of processes and procedures relevant to the function. Accountable for process compliance within the work perimeter. Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion. Responsive to local stakeholders in solving day-to-day activities. Provides subject matter expertise as needed by other team members. Supports junior professionals in day-to-day activities. Helps the team to achieve common goals. Acts according to overall procurement policies and processes. Continually strives to simplify, standardize, and improve processes. Continually seeks out ways to improve client satisfaction. Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members. Supports transformation projects activities.,

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