Customer Support Executive A2z job solutions.

0.0 years

0 - 0 Lacs

mumbai city

On-site

Job Title: Customer Support Executive Location: Andheri East Employment Type: Full-Time Experience: Fresher / Education Qualification: B.Com Final Male/Female both are required Work From - Office Job Description: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate should be pursuing or have completed a B.Com degree and have a basic understanding of accounting principles. You will be responsible for assisting customers with their queries, providing product support, and ensuring customer satisfaction. Key Responsibilities: Handle customer inquiries via phone, email, or chat in a professional and timely manner Resolve basic product or service issues by clarifying customer concerns and providing solutions Maintain accurate records of interactions and update internal systems (CRM) Coordinate with internal teams for issue resolution when necessary Provide guidance to customers related to accounting software usage Document and escalate complex queries to senior team members Requirements: Completed B.Com final year Comfortable working on both laptop and desktop systems Basic knowledge of MS Office (Word, Excel, Outlook) Basic understanding of accounting concepts Excellent verbal and written communication skills in English Customer-focused mindset and a problem-solving attitude Preferred Skills: Knowledge of any accounting software (e.g., Tally, QuickBooks, or ERP systems) will be a plus Willingness to learn and grow in a dynamic environment Working Days: Monday to Saturday

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