Control Management Manager

4 - 6 years

4 - 6 Lacs

Posted:5 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

In this role, you will:

  • Manage and develop a team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives
  • Engage internal partners associated with the Escalations functional area
  • Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
  • Make decisions and resolve issues regarding internal and external client complaints
  • Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
  • Collaborate with Customer Service team and first line supervisors
  • Interact directly with internal and external customers to resolve their inquiries and complaints
  • Manage allocation of people and financial resources for aligned functional area or business group
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications

  • 4+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience

Desired Qualifications

  • University degree in Business or related discipline.
  • Experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management)
  • Strong understanding of Process, Risk and Control and experience with RCSA (Risk Control Self Assessments)
  • Meaningful knowledge across enterprise risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
  • Demonstrated capability to confidently raise issues, escalate early, and engage in constructive credible challenge independently
  • Good communication Skills
  • Strong written communication
  • Attention to detail & critical deadlines
  • Sound knowledge of MS Office especially Excel and PowerPoint
  • Experience in Consumer and Small Business Banking
  • Certification in Risk Management such as ORM/FRM/CISA is desirable
  • Strong relationship management skills
  • Ability to effectively listen and elicit information
  • Experience leading, training, and providing feedback to staff and corresponding managers

Job Expectation:

  • Ability to exercise independent judgment to identify and resolve problems
  • Time management skills and ability to meet deadlines coupled with experience renegotiating times lines when needed.
  • Thorough knowledge of industry standards and best practices around risk management processes.
  • Proficiency with risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies.
  • Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
  • Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analysing business and/or systems changes to determine impact.
  • Familiar with various quality assurance techniques.
  • Risk management experience with demonstrated leadership skills and ability to drive improvements.
  • Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders.
  • Experience communicating in both written and verbal formats with senior executive-level leaders.
  • Balance strong, innovative problem-solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment.
  • Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary.

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