Contractor- Product Support Intern

Job Description

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. The primary purpose of this role is to: Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application / Infrastructure / Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required: Excellent communication skills. Good analytical and troubleshooting skills. Application / Infrastructure / Database monitoring experience would be an added advantage.