Posted:13 hours ago|
Platform:
On-site
Full Time
Provide superior internal support and guidance for Account Executives including but not limit to deal structure questions, order processing, ensuring orders are in compliance to revenue & company policy, and all other pre- quote conversion support
Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition
Create and modify quotes as required
Ensure compliance with all company policies and responsible for SOX compliance
Train Sales and in particular less experienced AEs and facilitate cross-training among the team
Contributes ideas and innovations to improve upon existing systems, work processes and procedures
Create and update internal departmental Policies
Participate in projects involving technical and financial concepts providing recommendations
Review submitted contract and order forms for completeness, accuracy, and conformance to Sales Order Acceptance policy
Activate eligible contracts and orders in when manual provisioning is required
Works with Sales and Collections to assist resolution to customer billing investigations and disputes
Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
Establish strong relationships with Sales, Renewals, Customer Support
Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
2+ years customer order management, sales operations, or sales support experience
Contract structuring and Commission Calculation experience
Demonstrated participation in process improvement initiatives and/or project management experience
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
Extreme attention to detail
Ability to clearly articulate case resolutions and actions required by Account Executives
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Salesforce experience a plus
Ability to analyse problems quickly and seek out solutions to achieve optimum outcomes in case resolution
Ability to work independently
English required, other languages a plus.
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