Consultant Specialist

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Configure and manage users access to reports and dashboards. Create management dashboards and reports on Key Performance Indicators (KPIs) and metrics, ensure the accuracy and integrity of data used in reports and dashboards. Answer key business questions to help increase quality. Provide real-time visibility into data and predictive forecasts for enhanced decision-making. Utilize text analytics to extract trends and patterns from freeform data fields. Proficiency with ServiceNow Workbench for interactive filtering, Breakdowns and end-to-end transparency. Provide users with professional consultation and guidance. Take ownership of assigned tasks and execute them as per agreed timelines. Requirements To be successful in this role, you should meet the following requirements: ITSM Knowledge ServiceNow platform knowledge ServiceNow Scripting (Java Script) Glide API Knowledge Experience in working on various reports and dashboard. Strong understanding of data analysis techniques, including statistical methods and programming Excellent communication and problem-solving skills are also vital for translating complex data into actionable insights, driving process improvements, and making informed decisions.