17 Complaints Resolution Jobs

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities Duties, projects, tasks, and activities you would be responsible for in this role: Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

Hiring For Analyst / Sr.Analyst / SME & TL Roles with a leading International BPO Location- Mumbai, Chennai and Hyderabad Mumbai- F2F interview IF INTERESTED CALL on 9740521948 OR Share CV Mohini.sharma@adecco.com ESSENTIAL QUALIFICATION: Graduate with 1 year - 5 years of overall processing experience Flexible to work in night shift timings Communication skills in English, both verbal and written Knowledge P&C Commercial Insurance ESSENTIAL SKILLS/PERSONALITY TRAITS: Resources executing day to day activities of the engagement Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Strive to understand and resolve issues/queries at the first instant Keeps own work aligned with teams requirements

Urgently Hiring For Analyst / Sr.Analyst / SME & TL Roles with a leading International BPO @ Mumbai / Chennai & Hyderabad Location. Mumbai Only f2f Interviews. Apply - rohita.robert@adecco.com ESSENTIAL QUALIFICATION: Graduate with 1 year - 5 years of overall processing experience Flexible to work in night shift timings Communication skills in English, both verbal and written Knowledge P&C Commercial Insurance ESSENTIAL SKILLS/PERSONALITY TRAITS: Resources executing day to day activities of the engagement Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Strive to understand and resolve issues/queries at the first instant Keeps own work aligned with teams requirements

Position- Sr. Sales Coordinator/Assistant Manager/Backend Manager Company Name - UD Food Products Pvt. Ltd. Industry - FMCG Snacks and Namkeen Qualification - Graduate/Post Graduate Location- Ghaziabad Experience required - 3- 8 years Salary- 3 to 5 lpa (Negotiable for deserving candidates) Roles and Responsibility- Oversee the productivity of the backend sales team and ensure compliance with sales processes. Implement sales procedures effectively as per the companys standard operating protocols. Conduct regular sales review meetings and prepare detailed MIS reports for management. Analyse distributor dashboards and share key insights to aid decision-making. Collaborate with the frontend team to set sales targets and track progress. Ensure high levels of customer satisfaction through prompt service and support. Define revenue goals and develop strategies to achieve them efficiently. Monitor and manage logistics and sales expenses within the allocated budget. Train and upskill backend sales team members to enhance performance and resolve operational issues. Support distributor network expansion and handle customer complaints effectively. Plan and share weekly production plan based on sales forecasting Ensure all mis report & data available for weekly review meeting & conduct weekly meeting Manage team building - create specific training videos & induction plan for sales team monthly sales team PJP final with alignment of sales team Track performance and targets of field sales staff, including SOs, ASMs, and RSMs, using Bizom and distributor communications. Interested candidate can share their resume on: hr-admin@udfood.in or whatsapp on 9711619146

SPE/TL - Complaint resolutions with US mortgage background

Should have Technical knowledge on CCTV, Addressable Fire Alarm System, Access control System, Public Addressable System Exp. in operations and maintenance of LV system Ensure all service /small work invoice are raised on time and submitted to client Required Candidate profile Responsible for 1.SLA of service calls / PM completion on time 2.AMC renewals on time with escalation 3.Billing and collection 4.Attending client meetings 5.AMC renewals on time with escalation

Project Name: Diya Greencity, Raj Nagar Extension, Ghaziabad A 14-storey residential township with 900+ occupied flats, promoted by Eureka Builders Pvt. Ltd., featuring STP, lifts, common areas, and landscaped surroundings. Key Responsibilities: Supervise daily cleaning of staircases, corridors, lifts, parking, garden, and common toilets . Allocate and monitor work schedules of housekeeping staff (safai karamcharis) . Ensure availability of cleaning materials (phenyl, broom, mop, gloves, etc.). Inspect cleanliness quality and resolve complaints from residents. Coordinate with Facility Manager and report staff attendance, leaves, and performance. Maintain hygiene standards in waste collection , garbage disposal, and drain cleaning. Handle emergency cleaning situations and festive preparation/cleaning . Requirements: 2-4 years of experience in housekeeping supervision (residential society, hotel, or hospital). Basic reading/writing skills (Hindi or English). Leadership ability to manage a small team. Physically fit and active on rounds. Experience with waste segregation or eco-friendly cleaning practices is a plus. Location: On-Site Diya Greencity, Raj Nagar Extension, Ghaziabad Google Maps Salary: 20,000 – 32,000/month + Overtime (based on experience) Work Hours: 6:30 AM – 3:30 PM (Alternate Sundays off) How to Apply: Call or WhatsApp: +91-9643546733 Email (optional): hr@diyagreencity.com Mention: “ Housekeeping Supervisor – Diya Greencity"

Jiyan Infographic is looking for Client Relationship Executive to join our dynamic team and embark on a rewarding career journey Building and maintaining relationships with existing clients, ensuring that their needs are met and that they are satisfied with the company's products or services Identifying opportunities to upsell or cross-sell products or services to clients, and working with sales and marketing teams to develop proposals and presentations Responding to client inquiries, resolving complaints or issues, and ensuring that all client communications are professional, timely, and accurate Developing a deep understanding of the company's products or services, as well as the needs and preferences of target clients, and using this knowledge to inform business strategies and plans Analyzing client feedback and data, and providing recommendations for improvements to the company's products or services Developing and maintaining a database of client information, and using this information to track client activity, preferences, and feedback

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Responsibilities: Manage after sales services & warranties Resolve complaints promptly Ensure customer satisfaction through timely resolutions Collaborate with production team on product improvements

Conduct metallography, RCA, QA of CR/BA/pickling lines, CTQ/SPC analysis, CAPA, SOPs; support 8D/5Why tools; ensure ASTM/BIS compliance and continuous improvement initiatives.

Job Role - Matured & courteous male/Female to handle the Members/ visitors visiting to the office Ensuring the booking of the members into the desired resorts of Club Mahindra Holidays Efficient to handle the variety of members queries and to satisfy them effectively Ensuring the compliance of the present system/ processes. Excellent in leadership qualities with good in communication into English and Hindi Pleasing personality & excellent telephone etiquettes & netiquettes Should be highly enthusiastic, diligent and excellent to work for long tenure Must have experience of well structured work profile with dire TATs Should do revenue generation by Cross sell and upgrades For more details call -9369600228

Greetings from Equiniti India. Company Overview: Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQs vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary : To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO). Core Duties/Responsibilities : The successful candidate will be responsible for the following: Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues. Establishing effective working relationships with key personnel. May act as a Lead. Coordinating and facilitating the work of others. Contribute towards the quality and compliance process, through the checking of casework where appropriate. Identifying key issues and patterns from data Completion of targeted work and to the required level of accuracy. Working well within teams and supporting colleagues. Professional communication in both written and oral forms. Identify own training needs. Skills, Capabilities and Attributes : The successful candidate will demonstrate the following experience, skills and behaviours: Essential: Complaint handling/IDR experience. Numerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind. Advanced and specialised expertise developed through job related training and work experience. Desirable: Pensions experience. A good working knowledge of pensions administration software. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK . Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTC. Eligibility Criteria: Excellent Communication Skill Experience 4- 8 years Location: Bengaluru -Electronic City Chennai - Taramani Flexible to work in day shift (UK Shift)

Role & responsibilities 1. Contract Management accurate & timely execution in SAP, continuous monitoring, and feedback to sales for corrective actions (High Focus on Medical Nutrition customers) 2. Customer Order Management – compliance to FIFO, confirmation of scheduled delivery 3. Customer Enquiries/Request & Complaint Management 4. Managing customer account receivables – Making ASN details in customers portal, coordinate for balance payments, Debit / Credit note issue for Detentions, short material delivery etc. 5. Establish and maintain productive working relationship with customers. 6. Control on detention costs at the customers end – mitigation and recovery 7. Customer Satisfaction Index – conduct survey, publish findings, create action plans for improvement 8. Broker commission follow ups Quarterly basis 9. Control on Ageing Inventory for Medical Nutrition products. 10. Customer visits – planning visits to various customers to get better knowledge & understand their pain areas.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.