Community Associate

Job Description

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the face of WeWork. Every member of this team helps our members and employees create their life s work through assisting in functions such as hospitality and operations. Roles and Responsibilities Illustrate WeWork s core values and strive to achieve our mission by supporting the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Greeting / Point of Contact : Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage On-Demand member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources Membership Management : Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Solve member-related issues to ensure that a cohesive community is maintained (tickets, emails, escalations and in person) Conduct member one on ones and gather feedback Work on member net promoter score target Own a percentage of the building s renewal/growth target Oversee special amenities, up sells and ancillary revenue and hygiene Events and Community Management Make posters for events and prepare newsletters Assist with set-up and breakdown of internal and external events including strategizing, planning and execution Plan business development activities for ancillary revenue streams such as external events Host periodic new member orientations Create monthly events calendar and plan around allocated budget Building Operations and Management : Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure the highest level of member experience Fielding and assigning requests submitted through the ticketing platforms Manage keycard activations and assisting members with minor operational challenges, wherever applicable Ensure that the building is clean and we'll kept Order consumables and ensure that the building spends are within the budget Take charge of mail and package responsibilities as needed Submit building receipts to the Community Lead and the Community Manager for expense reports Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly Support and manage on ground third party support teams Experience and Qualifications bachelors degree 1-2 years customer service/Hospitality and/or sales experience Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Proficient in basic computer skills