Communication Executive

Job Description

Job Description Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Any bachelor degree is mandatory 2. MS Office certification / part of curriculum Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge in front-end retail operations 2. Selling & customer service 3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage Skills (Specific job skills required for this job) 1. Communication - Excellent verbal communication in English(Mandatory) & regional language. 2. Basic computer operating knowledge 3. E-mail communication Experience (Specific type or amount of experience) 1. 1 - 3 years of relevant experience in front-end retail operations/online sales. 2. Freshers with high level of communication skills and attitude to serve customers Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.) 1. Enthusiastic 2. Selling(Passion to Sell) 3. Interpersonal Skills 4. Influencing 5. Analytical 6. Pressure Tolerance 7. People oriented 8. Strong Team Player 9. Warmth / empathy 10. Organized 11. Willing to take Ownership 12. Willingness to Learn 13. Well groomed Willingness (Preference / Values / other requirements) 1. Job location - Across India 2. Ability to work as per Brand guidelines and set schedules. 3. Extended working hours during weekends, Festivals and season time 4. Shift timing - Minimum 9 hours with strict adherence 5. High Integrity (non-negotiable) Profile @CaratLane Your KRA/KPI 1. Attend and assist the customers at store and provide adequate product knowledge 2. Influencing and selling jewellery 3. Achieve target - Monthly / Seasonal 4. Interaction with potential customers through voice call / online chat to fix appointment and closure of sales process 5. Ability to create a need for the product for the customer 6. Strict adherence to schedules 7. Addressing all customer queries 8. Following up with the customers 9. Retaining the existing or new customers 10. Coordinating with inter departmental personnel Preferred candidate profile