Collections Manager

Muthoot Finance

0 - 5 years

2 - 5 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Bucket Field Collections Collections Recovery Debt Collection collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Collections Manager

Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
Provide MIS reports and dashboards to senior leadership with insights and recommendations.
Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications and Skills:

Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
48 years of experience in retail loan collections, with at least 23 years in managing unsecured loans.
Proven experience in managing both in-house collection teams and external vendors.
Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Preferred candidate profile

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