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Tata Capital
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Collections Executive - Retail MFB - Collections

Collections Executive - Retail MFB - Collections

Tata Capital

1 - 2 years

3 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer service auditing financial services collections irb github maven collection management recovery amazon rds docker ansible amazon ec2 java git iam devops linux jenkins shell scripting mysql aws finance amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Collections Executive to join our team in Gobichettipalayam. The ideal candidate will have 1 to 2 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility
Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt.
Track portfolio for specific buckets for the assigned area and control delinquency on a bucket-wise and DPD basis, focusing on non-starters.
Provide efficient customer service regarding collection issues, process customer refunds, review account adjustments, resolve client discrepancies, and address short payments.
Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary customer calls and account adjustments.
Ensure customer files are updated, recording times and dates of contact and noting information received about their debt.
Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.
Investigate defaulting accounts and identify reasons for default while maintaining a healthy relationship with customers.
Enlist sales and senior management efforts when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.
Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures.

Job
Graduate degree required; Masters/Postgraduate is optional.
Minimum 1 to 2 years of experience in collections.
Possess strong knowledge of auditing, IRB, customer service, and financial services.
Demonstrate excellent communication and negotiation skills.
Ability to work effectively in a fast-paced environment and meet deadlines.
Exhibit strong analytical and problem-solving skills.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Collections Executive - Retail MFB - Collections