Collection Officer

The Debt Recovery Officer will be responsible for managing overdue payments from customers, ensuring timely recovery of debts while maintaining a positive customer relationship. The role requires individuals to handle collections, manage delinquent accounts, and work on resolving payment issues. The ideal candidate will have strong communication and negotiation skills and a deep understanding of debt recovery processes. Key Responsibilities: Contact customers to inform them of their overdue payments and create a repayment plan. Handle collections for loans across various buckets, including early-stage delinquency to higher overdue accounts. Follow up with customers via phone, email, or field visits as needed to ensure timely payments. Negotiate payment plans and settlements when necessary while adhering to company policies. Maintain accurate and updated records of all collection activities. Work closely with the legal team for escalation of cases requiring legal action. Achieve monthly recovery targets set by the management. Conduct skip tracing to locate customers with default accounts. Provide regular reports and updates on collections and recovery status to management. Maintain compliance with all local and company regulations regarding debt recovery. Age limit - 18-33 years Should have a two wheeler for field job.