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Capgemini
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Collab UC_CUCM || 6 To 9 Years || Bengaluru

Collab UC_CUCM || 6 To 9 Years || Bengaluru

Capgemini

6 - 9 years

8 - 14 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

cc ucce high level design troubleshooting low level design software skills algorithms rest customer engagement hibernate change management javascript microservices spring spring boot cucm java design patterns j2ee cost management data structures

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Specific Responsibilities

Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the
strategy/deployment/optimization of Cisco services and solutions

Takes leadership role in execution of delivery projects

Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)

Creates, reviews and approves project deliverables e.g.
Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans

Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues

Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures).

Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.

Coordinate with TAC to work on P1 and P2 issues.

UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC

UCCX - Knowledge and exposure in UCCX is a plus but not mandate

Strong hands-on CC implementation work needed with troubleshooting capabilities.

- Grade Specific
Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

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Capgemini

IT Services and IT Consulting

Paris France

10001 Employees

4093 Jobs

Key People

Aiman Ezzat

Chief Executive Officer
Carole Ferrand

Group Chief Financial Officer
Gerry McAvoy

Group Executive Vice President
Kakha Tskhakaia

Global CTO
Shannon McCarthy

Chief Marketing Officer

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Collab UC_CUCM || 6 To 9 Years || Bengaluru