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Akamai
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Cloud Support Engineer II

Cloud Support Engineer II

Akamai

5 - 10 years

7 - 12 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

Unix TCP Computer science Service delivery Linux Cloud DNS HTTP Continuous improvement Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Do you love leading and motivating world class technical
support team?

Would you like to work across diverse geographies,
environments, cultures and technologies?

Join our best-in-class technical support team

The Technical Support Team resolves complex issues for global customers, including Fortune 500 firms and Government Agencies. Collaboration with cross-functional teams ensures exceptional service delivery. Knowledge sharing and feedback drive continuous improvement in products and services.

Partner with the best

As Associate Cloud Support Engineer at Akamai Technologies, provide technical support for global online customers. Enhance processes, optimise operations, and improve metrics to deliver an exceptional support experience.

As a Cloud Support Engineer Associate, you will be responsible for:

Working as a trusted support partner to resolve customer questions and issues.
Providing technical/team leadership and direction to organization
Owning the problem resolution and collaborating with internal teams
Leading investigations across Akamais Distributed Network for optimized performance and delivery for customers
Analyzing existing technical issues across Akamais Distributed Networks and proposing solutions to prevent issues recurring.

Do what you love

To be successful in this role you will:

Have 5 years of experience and a Bachelors degree in computer science/Engineering or
relevant fields
Have experience providing technical solutions & support to B2B customers
Be well versed in how the internet works, its underlying protocols with understanding of DNS, HTTP/S, TCP.
Have basic knowledge of Linux and/or Unix
Be able to prioritize workload and communicate technical issues to stakeholders of varying
technical ability

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Cloud Support Engineer II