Platform Operations Engineer

Job Profile Summary & Description:

• A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment.
• The individual provides escalation support to Multiple Platforms and its Services.
• They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues.
• They are also responsible for communication to the end users.

Shift Timing: Monthly Rotational

Support Role: 24/7

• Fully functional and self-directed
• Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
• Analyze clients/team requests to solve short- and long-term technical issues.
• Engineer solutions to meet companys SLA's and meet client expectations.
• Monitor and assist to tune applications in the environment through project initiatives, enhancements, and integration.
• Perform upgrades of the applications in the Hosted environment.
• Provides formal mentorship.
• High complexity assignments- owner.
• Moderate complexity assignments - owner (1 or >)l
• Low complexity assignments - provide oversight/review
• Regularly lead self and others and/or established as Product SME and/or established as specialist
• Sees the whole picture and adjusts work accordingly.
• Mentor others with less experience.
• Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.
• Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation.

Required Qualification:

1 - 3

• Basic knowledge on OS, Database & Networking concepts.
• Excellent problem-solving and communication abilities
• Strong knowledge on linux administration & linux server administration
• Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
• Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux
• Strong understanding on web servers, application servers, DNS & Mail servers.
• Should be good at any of the scripting languages. Shell/Python
• Knowledge on configuration management tools like puppet, Ansible is a plus.
• Industry certifications for application/s being supported are a plus.
• Experience with configuring and managing zones.
• Experience providing day to day administration and monitoring of servers to include:
• Provide support to ensure Linux Servers are operational.
• Provide file and system security management, log analysis, and statistical report generation.
• Analyse Security Scans and assist with vulnerability remediation.
• Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
• Should be ready to work in rotational shifts.