Client Success Executive

This is a senior individual contributor role where you will be responsible for a portfolio of accounts. Your main tasks will include managing assigned account engagement, meeting client expectations, reinforcing value, cross-selling, and developing strategic engagement strategies to build strong relationships with clients. You will provide support and assist senior Client Partners in various tasks such as SOW support, contract negotiations, financial management of accounts, and ensuring portfolio costs and profitability. Your responsibilities will involve maintaining a proven track record of creating satisfied customers. You will own overall client satisfaction and drive the growth and evolution of clients by successfully delivering work products and fostering strong client relationships. Your role will also require you to manage and forecast revenue growth independently to achieve company revenue and margin targets. Additionally, you will effectively handle escalations, communicate changes, troubleshoot problems, and ensure that client and company commitments are met. Staying updated with industry trends and best practices to proactively propose suitable solutions and innovations is also a crucial part of your responsibilities. You will be expected to manage client communication efficiently and resolve client escalations in a timely manner. Leading client engagement meetings, ensuring internal alignment on content, messaging, and strategy for meetings in advance, and collaborating with implementation delivery teams on scope, contract, and risk management are key aspects of your role. To be successful in this position, you should have at least 10 years of experience in a client-facing role with excellent client relationship skills and business acumen to earn Trusted Advisor status with all clients. Strong communication skills and a sales-oriented mindset are essential, along with a minimum of 5 years of recent experience in growing and managing complex client relationships in an information technology environment. If you have any questions or need further clarification, please direct your inquiries to careers@simplifyhealthcare.com.,