Client Success Executive

Job Summary:
We are seeking an experienced and dynamic Client Success Executive. The ideal candidate will have a proven track record of building strong client relationships, driving customer satisfaction, and collaborating cross-functionally to deliver results.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for key clients.
Build strong relationships to ensure client satisfaction, retention, and growth.

Proactively identify client needs and align company solutions.

Team Leadership:

Lead, mentor, and manage the Client Success team.

Set performance goals, track KPIs, and conduct regular reviews.

Foster a client-first culture within the team.

Project Oversight:

Oversee the successful delivery of IT projects and services to clients.

Ensure timely resolution of client issues and escalations.

Collaborate with project managers, developers, and support teams.

Account Growth & Retention:

Identify upselling and cross-selling opportunities.

Monitor contract renewals and ensure timely engagement for extensions.

Process Improvement:

Optimize onboarding, support, and engagement processes for better client experience.

Gather feedback to improve products, services, and operations.

Reporting & Insights:

Create regular client reports and performance dashboards.

Present insights to internal stakeholders and executive leadership.

Requirements:

Exceptional communication, interpersonal, and leadership skills

Proficiency in CRM tools (e.g., HubSpot, Salesforce)

Ability to manage multiple accounts and prioritize effectively

Problem-solving mindset with a focus on customer satisfaction

Job Type: Full-time

Pay: ₹12,957.33 - ₹19,880.75 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person