Client Servicing Executive/Team Lead

As an Executive/Team Lead in CRM for Client Servicing based in Gurgaon, your primary responsibility will be to manage and retain top corporate clients in the region at L1 Level. You will be expected to handle queries from employees of large corporations and ensure timely resolution with effective coordination. Fulfilling SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be crucial aspects of your role. Additionally, you will be required to supervise department functions such as Customer Care, Claims, Preauth, and related activities, including claims and cashless settlement processes. A successful candidate for this position should have 2-4 years of experience in customer service or client relationship roles within the health insurance or TPA industry. Strong verbal, written, presentation, and persuasive skills are essential to effectively communicate with stakeholders. Experience in developing and implementing strategies, along with strong negotiation skills for creative problem-solving, will be highly valued. Excellent analytical and problem-solving abilities are also key competencies required for this role. If you possess the necessary skills and experience and are interested in this opportunity, please connect at 09971006988. This is a full-time, permanent position with benefits including health insurance and provident fund. The work location is in person.,