Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
Deutsche Bank
>
Client Service Analyst

Client Service Analyst

Deutsche Bank

5 - 8 years

6 - 10 Lacs

Mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

fund services client servicing sales finance fund accounting investment banking hedge funds business analysis capital market corporate actions derivatives trade processing fund administration nav calculation financial reporting mutual funds

Work Mode

Work from Office

Job Type

Full Time

Job Description

:
Job TitleClient Service Analyst
LocationMumbai, India
Role Description
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks.Work includes:

Facilitating interactions with new and existing clients

Liaising with clients and supporting their account related queries

Building relationships and operations where needed

Ensuring adherence to internal policies and external legal/regulatory frameworks

What well offer you

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Accident and Term life Insurance

Your key responsibilities

Provides support to clients on all day-to-day, service-related queries applying the highest standards; Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;

Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.

Coordinates and aligns closely with offshore Implementation Team.

Provides technical support for electronic banking platforms and self-service apps.

Escalates issues to onshore teams in timely manner to manage client expectation & relationship.

Escalates issues with respective L2 / L3 support teams if needed.

Work closely with onshore teams on E2E procedures and processes.

Prepares and provides MIS reports, internally / externally.

Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience

Have a minimum of 5 to 8 years client services experience in the Securities Services business covering Custody & Clearing and preferably Fund Services.

Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.

Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.

Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.

Be pro-active and able to resolve and respond to clients queries and issues within the agreed SLA.

Diligent to ensure quick escalations on key client issues requiring senior management attention.

Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.

Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.

Required excellent team member who can work in virtual global teams and a matrix organization.

Proficient in MS-Office applications, especially excel.

Dynamic thinking and highly adaptable to constantly changing environment.

Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.

Able to work under pressure and meet deadlines.

Eye for detail and willingness to STP / change the process wherever required.

How well support you

More Jobs at Deutsche Bank

Sales Manager

Pune, Delhi, Mumbai (All Areas)

2 - 7 yrs

INR 2 - 7 Lacs

Regular Review Governance

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Non Technology Apprentice

Jaipur

Experience: Not specified

INR 0 - 0 Lacs

Controls Testing & Assurance Data Management, Metrics & Reporting -AVP

Bengaluru

8 - 13 yrs

INR 15 - 30 Lacs

Data Analytics AVP

Jaipur

8 - 13 yrs

INR 13 - 23 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Fund Services Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Deutsche Bank

Banking and Financial Services

Frankfurt

approximately 84,000 Employees

2372 Jobs

Key People

Christian Sewing

CEO
Karl von Rohr

President
Garth Ritchie

Former Head of Corporate & Investment Bank

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Client Service Analyst