Client Account Manager

We are seeking a proactive and client-focused professional to manage and grow key client accounts. The ideal candidate will act as the primary point of contact for assigned clients, ensuring high-quality service delivery, driving account growth, and strengthening long-term relationships. This role plays a crucial part in aligning internal delivery efforts with client expectations to achieve measurable business outcomes.

Key Responsibilities:

Client Relationship Management:

* Serve as the main point of contact for assigned clients, maintaining strong and trusted partnerships.

* Gather detailed job requirements and hiring needs from client stakeholders.

* Share regular status updates, performance metrics, and hiring progress through weekly/monthly reports.

* Address and resolve client issues, complaints, and escalations promptly and effectively.

* Confirm successful onboarding of candidates and track client satisfaction post-placement.

* Consistently work to strengthen the client relationship and maximize account value.

Account Growth & Performance:

* Identify opportunities for revenue growth and account expansion through upselling and cross-selling.

* Monitor and improve key performance indicators such as client satisfaction, fill rate, and account retention.

* Ensure all job orders are prioritized according to client needs and business impact.

* Provide client-side insights and market feedback to guide sourcing and recruiting strategies.

* Collaborate closely with internal delivery and recruiting teams to ensure alignment with client expectations.

Operational Excellence:

* Ensure adherence to client-defined SLAs, compliance requirements, and contractual obligations.

* Review and validate the quality of candidate shortlists before submission to the client.

* Track hiring performance metrics and contribute to continuous improvement in delivery execution.

Qualifications:

* Any Bachelor's degree; MBA is a plus.

* 6+ years of experience in client relationship management, account management, or staffing/recruitment services.

* Strong communication, negotiation, and problem-solving skills.

* Proven ability to manage multiple client relationships and drive account growth.

* Experience working with CRM or ATS platforms is preferred.

Key Metrics for Success:

* Client satisfaction and retention

* Revenue and account growth

* Time-to-fill and fill rate

* SLA compliance and delivery quality