Customer Success Manager (Salesforce technical exp mandatory) Salesforce, Inc.

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Customer Success Manager at Salesforce, you will play a pivotal role in guiding our customers to achieve their business objectives and maximize their return on investment with Salesforce. Your expertise in Salesforce will enable you to address both technical and business concerns, aligning them with customer priorities and ensuring a seamless experience throughout the customer journey. Your responsibilities will include acting as the primary point of contact for customers, leveraging your deep industry and technical knowledge to provide strategic guidance and deliver business value. You will nurture strong relationships with key stakeholders, assess customer goals, and offer recommendations for optimizing performance and achieving business objectives. In addition, you will be responsible for driving adoption and enablement, applying technical expertise to address concerns, and conducting proactive support and enhancement activities. You will collaborate closely with internal teams such as Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. To excel in this role, you must have a degree or equivalent experience, familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs and drive resolutions. Experience with databases, SQL, server environments, and security infrastructure will be beneficial, along with a diligent and detail-oriented approach to work. The ideal candidate will have 8+ years of relevant industry experience in Customer Success, SaaS platform use, or project leadership, with a strong technical background in Salesforce. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, or Salesforce Business Analyst are encouraged to apply, especially those with a proven ability to manage customer relationships effectively. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you are passionate about driving customer success, empowering businesses, and making a positive impact, we invite you to join our team and be a part of transforming the future of business with Salesforce.,

Posted 1 week ago

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SB-1204 Outbound - Enterprise Sales Representative - US Softobiz

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As part of our expansion efforts, we are looking for an Outbound - Enterprise Sales Representative - US to join our team. You will collaborate closely with our teams to target and build strong relationships with potential clients across various segments. Your main responsibilities will include generating new business opportunities, qualifying clients, showcasing EasyWebinar's value proposition through effective demos, negotiating, and closing contracts. Your key responsibilities will involve driving new business development by prospecting high-value target accounts, understanding customer needs, and closing deals within assigned territories. It will also require you to develop account strategies and plans by researching client personas and industry trends, as well as managing and nurturing client relationships throughout the sales cycle. You will be expected to establish strong relationships with prospects, existing clients, and internal stakeholders to foster new business growth. Collaboration with marketing teams and other internal departments will be essential to develop and execute sales and marketing campaigns effectively. Furthermore, your input will be valuable in contributing to the strategic planning and execution of all Business Development activities. Building robust relationships across channels to generate pipeline and achieve quota targets will be a crucial part of your role. You will be responsible for managing a large portfolio of accounts, ensuring expectations are met with internal and external stakeholders. Identifying business problems and aligning them with EasyWebinars solutions will be a key aspect of your job, as well as anticipating objections and providing consultative solutions and product demos. Your role will also involve accurately tracking customer information, forecasting, and reporting on pipeline and sales activities. Engaging in C-level conversations to demonstrate an understanding of business operations and needs will be necessary. Flexibility to travel as required is also expected from you.,

Posted 2 weeks ago

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