7 Claims Support Jobs

As a Senior Relationship Manager at BimaKavach in Delhi, you will play a crucial role in managing relationships with B2B clients, focusing on retention, renewals, and cross-selling of insurance products. BimaKavach is dedicated to revolutionizing how Indian businesses access protection by leveraging technology and a customer-centric approach. With a strong portfolio of clients including renowned names like BSNL and Daikin, we are committed to safeguarding every Indian business by 2047. Your responsibilities will include building and maintaining long-term relationships with client leadership teams, understanding their risk landscape, and providing customized insurance solutions. You will be responsible for end-to-end account servicing, including onboarding, renewals, cross-selling, and claims support. Regular client visits, exceptional service delivery, and driving growth through trust and expertise will be key aspects of your role. To excel in this position, you should have a Bachelor's degree in Business, Finance, Insurance, or a related field, along with at least 4 years of experience in managing corporate clients in the insurance industry. A strong background in commercial insurance, particularly in Employee Benefits (EB) and Non-Employee Benefits (Non-EB) lines, is essential. Your ability to effectively communicate, negotiate, and manage client relationships will be critical in this role. Additionally, you should be self-motivated, capable of working independently, and have experience in handling and meeting a significant number of B2B clients in-person annually. Proficiency in MS Office tools such as Word, Excel, and Outlook is required, while domain knowledge in insurance will be advantageous. If you are a proactive individual with a passion for client interaction, problem-solving, and driving business growth, we invite you to join us at BimaKavach and be part of a transformative journey in the SME insurance sector in India.,

Job Description: Handle inbound and outbound calls for international insurance customers Provide assistance related to policy information, claims, billing, renewals, and documentation Understand customer queries and provide accurate, timely solutions Update customer records and maintain accurate documentation of interactions Ensure compliance with insurance regulations and internal guidelines Escalate complex queries to senior support or backend teams as required Meet defined performance metrics including AHT, CSAT, and call quality standards Maintain a high level of professionalism and empathy in every customer interaction

Handle customer calls in Malayalam related to insurance queries, claims, and renewals. Ensure quality service, maintain records, and support issue resolution. Meet daily productivity and quality targets. Required Candidate profile 12th pass or graduate, fluent in Malayalam, basic in English/Hindi. 0–2 yrs BPO or insurance voice experience. Must have Good communication, willing to work in Bangalore location.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Process Developer/Domain Trainee- P&C Claims Responsibilities: . Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred . Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business . Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims . Consistently meet established productivity, schedule adherence, and quality standards . Authorize the appropriate payment or refers claims to investigators for further review . Conduct data entry and re-work analyzes and identifies trends and provides reports as necessary . Consistently meet cycle time/productivity goals that are aligned with corporate objectives . Ability to consistently meet cycle time/productivity goals . Examine documents for completeness, accuracy, or conformance to standards Qualifications we seek in you! Minimum qualifications . Graduate from a recognized university . Relevant experience in P&C claims processing . Ability to communicate efficiently & effectively, both verbally and in writing . Good at MS Office Preferred qualifications . Analyze processes and procedures and identify errors or inconsistencies . Knowledge of different P&C insurance process and procedure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - Claims Your role will require you to utilize your experience in and knowledge of FNOL processing, Payment processing related to claims, understanding Static report and UW control sampling, and working on those reports. You will also be responsible for managing claims mailbox, SIR (Self Insured Retention) processing, generating Loss runs and chasing broker for additional information needed to progress from a bind to a policy. Responsibilities Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims Consistently meet established productivity, schedule adherence, and quality standards Authorize the appropriate payment or refers claims to investigators for further review Conduct data entry and re-work analyzes and identifies trends and provides reports, as necessary. Consistently meet cycle time/productivity goals that are aligned with corporate objectives Ability to consistently meet cycle time/productivity goals Examine documents for completeness, accuracy, or conformance to standards Qualifications we seek in you! Minimum Q ualifications / Skills Graduate (in any discipline) Relevant work experience in claims processing Ability to communicate efficiently & effectively, both verbally and in writing Good at MS Office Preferred Q ualifications / Skills Analyze processes and procedures and identify errors or inconsistencies Knowledge of different P&C insurance process and procedure in US market Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Maintain strong relationships with insurance providers to negotiate the best terms for corporate clients Acquire new corporate clients each month for the Employee Benefits Initiative in collaboration with the Strategic Alliance Team Offer expert advisory services to corporate clients, helping them understand their group health insurance options and make informed decisions. Handle corporate customers and maintain excellent relationships with them. Leverage these relationships to focus on renewals and improve value-added services at client locations Provide comprehensive consultations to understand client needs and objectives, offering tailored employee benefits insurance solutions that align with their business strategies. Leverage relationships with corporate clients to focus on renewals and enhance value-added services at client locations Provide comprehensive support during the claims process, ensuring both individual and corporate clients navigate their claims with ease and efficiency Deliver outstanding service, building and maintaining trustworthy and reliable relationships with clients through consistent, high-quality interactions Stay updated on the latest market trends and insurance products to offer current advice and solutions Prepare reports and analytics to track the effectiveness of employee benefit programs and identify areas for improvement Handle additional tasks as required by the Reporting Manager or Business, adapting to emerging needs and priorities

Maintain strong relationships with insurance providers to negotiate the best terms for corporate clients Acquire new corporate clients each month for the Employee Benefits Initiative in collaboration with the Strategic Alliance Team Offer expert advisory services to corporate clients, helping them understand their group health insurance options and make informed decisions. Handle corporate customers and maintain excellent relationships with them. Leverage these relationships to focus on renewals and improve value-added services at client locations Provide comprehensive consultations to understand client needs and objectives, offering tailored employee benefits insurance solutions that align with their business strategies. Leverage relationships with corporate clients to focus on renewals and enhance value-added services at client locations Provide comprehensive support during the claims process, ensuring both individual and corporate clients navigate their claims with ease and efficiency Deliver outstanding service, building and maintaining trustworthy and reliable relationships with clients through consistent, high-quality interactions Stay updated on the latest market trends and insurance products to offer current advice and solutions Prepare reports and analytics to track the effectiveness of employee benefit programs and identify areas for improvement Handle additional tasks as required by the Reporting Manager or Business, adapting to emerging needs and priorities Good presentation skills Excellent negotiation skills Strong communication skills Excellence in client service Ability to work effectively both independently and as part of a team