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3 - 5 years

4 - 8 Lacs

Chennai

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About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Palo Alto Networks - Firewalls. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2 - 6 years

5 - 9 Lacs

Hyderabad

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About The Role Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information ? Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails ? Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLA??s (90-95%), response time and resolution time TAT ? Bachelor’s degree in computer science, Information Technology, or related field. Certifications such as CCNP Security, PCNSE, Check Point CCSA, or equivalent. Extensive experience (6+ years) in managing network security devices including Cisco ASA Firewall, Palo Alto Firewall, Panorama, Log Collector, Checkpoint Firewall, and IPS Technologies. Strong understanding of network security principles and best practices. Proven experience in troubleshooting complex security issues. ready to work in rotational shifts for 24x7 Operational Support Excellent communication and teamwork skills. Manage and administer the Palo Alto Panorama centralized security management system. Configure and maintain policies and rules across multiple Palo Alto Networks firewalls using Panorama templates, device group and Shared Firewall policies. Monitor network security events and alerts through Panorama for quick response to potential threats and incidents triggered. Troubleshoot and resolve issues related to Panorama configuration and firewall policy management. Conduct regular audits and reviews of Panorama configurations to ensure compliance with security standards. Ability to work in a fast-paced environment and handle multiple priorities efficiently. Available to work from office Monday through Friday. ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 6 years

4 - 9 Lacs

Bengaluru

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Job Description Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Checkpoint Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specialist / CCNP Security / CCNP Wireless / RCPE Professional-Level Certification in WAN Optimization / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Follow-through and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipment's and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Location India - Bangalore

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5 - 10 years

1 - 5 Lacs

Gurugram

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication with clients Implement system enhancements Conduct system testing and troubleshooting Professional & Technical Skills: Must To Have Skills: Proficiency in Palo Alto Networks Firewalls Strong understanding of network security principles Experience in firewall configuration and management Knowledge of VPN technologies Hands-on experience in troubleshooting network issues Additional Information: The candidate should have a minimum of 5 years of experience in Palo Alto Networks Firewalls. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

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11 - 13 years

50 - 55 Lacs

Noida, Kolkata, Chennai

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Dear Candidate, We are hiring a Network Security Engineer to secure and monitor enterprise network infrastructure. Great for engineers who love working with firewalls, VPNs, and intrusion prevention. Key Responsibilities: Configure firewalls, IDS/IPS, and VPNs Monitor network traffic for anomalies and threats Perform vulnerability scans and penetration tests on network devices Develop and enforce network security policies Required Skills & Qualifications: Proficiency with firewall and IDS/IPS platforms (Cisco ASA, Palo Alto, Snort) Strong networking fundamentals (TCP/IP, routing, switching) Experience with SIEM tools (Splunk, ELK, QRadar) Bonus: CCNP Security, CISSP certification Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

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5 - 7 years

10 - 15 Lacs

Mumbai

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Roles and Responsibilities : Design, implement, and maintain network infrastructure using Cisco ASA firewalls and Checkpoint firewalls. Troubleshoot complex network issues related to routing, switching, and firewall configuration. Collaborate with cross-functional teams to identify and resolve technical problems affecting business operations. Develop documentation for network architecture designs, configurations, and troubleshooting procedures. Job Requirements : 5-7 years of experience in networking with expertise in Cisco ASA firewalls and Checkpoint firewalls. Strong understanding of routing protocols (e.g., OSPF) and switching technologies (e.g., VLANs). Proficiency in configuring firewalls for network security purposes (e.g., IPS rules). Experience with network troubleshooting techniques using tools such as Wireshark or MRTG.

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4 - 5 years

4 - 7 Lacs

Hyderabad

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IMMEDIATE JOINER Job Title: Network Engineer Experience Level: 3-5 Years Location: Hyderabad Job Overview: We are seeking a skilled and motivated Cisco Network Engineer with 3-5years of experience to join our dynamic IT team. The ideal candidate will be responsible for designing, implementing, and maintaining our Cisco-based network infrastructure to ensure high availability, reliability, and security. The candidate should possess a strong technical background in networking technologies and demonstrate the ability to work in a fast-paced environment. Key Responsibilities: Network Design and Implementation: Design, implement, and maintain Cisco-based network solutions. Collaborate with cross-functional teams to ensure network infrastructure meets organizational requirements. Troubleshooting and Issue Resolution: Identify and resolve network-related issues promptly to minimize downtime. Conduct regular system audits to ensure optimal performance and security. Network Security: Implement and manage network security protocols to safeguard against unauthorized access and cyber threats. Stay updated on industry best practices for network security and implement necessary measures. Network Monitoring and Optimization: Monitor network performance and proactively address any bottlenecks or performance issues. Optimize network configurations for maximum efficiency and reliability. Documentation: Maintain accurate and up-to-date documentation of network configurations, changes, and procedures. Create and update network diagrams, ensuring they reflect the current state of the network. Technical Skill Set: Technologies: Proficiency in configuring and managing Cisco routers and switches. Experience with Cisco/Checkpoint firewalls and VPN configurations. Knowledge of Cisco Catalyst and Nexus series switches. Routing and Switching: Strong understanding of routing protocols (OSPF, EIGRP, BGP). VLAN management and implementation. Experience with Layer 2 and Layer 3 technologies. Security: Implementation and management of firewall policies. Familiarity with intrusion detection and prevention systems. Wireless Networking: Configuration and management of Cisco wireless controllers and access points. Troubleshooting wireless connectivity issues. Network Monitoring Tools: Experience with network monitoring tools such as SolarWinds, Nagios, or Cisco Prime. Ability to analyze network performance metrics and take corrective actions. Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or related field. 2. Cisco Certified Network Associate (CCNA) or equivalent certification is required. 3. Strong communication and interpersonal skills. 4. Ability to work independently and collaboratively within a team. 5. Willingness to stay updated on the latest developments in networking technologies. 6. If you meet the above criteria and are passionate about contributing to a cutting-edge network environment, we invite you to apply. We offer a competitive salary package commensurate with industry standards, along with opportunities for professional growth and development.

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