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4.0 - 7.0 years
3 - 5 Lacs
Chennai, Bengaluru, Kanchipuram
Work from Office
Roles and Responsibilities: Maintain and analyze OQC reports and records. Coordinate with customer support on quality issues and ensure timely resolution. Implement and track Corrective and Preventive Actions (CAPA). Validate Engineering Change Notices (ECN) and maintain rejection records. Responsible for CAPA closure & implementation with their effectiveness. Lot Rejection & Counteraction Tracking. Ensure ECN validation & implementation. Desired Candidate Profile Bachelor's or master's degree in engineering (EEE/ECE/ETE) or equivalent. Certifications in Quality Management Systems (e.g., Six Sigma, ISO 9001, IATF or similar) preferred. 3 - 8 years of experience in process quality engineering, preferably in an electronic manufacturing sector (EMS). Preparation of standard operating procedures (SOP) for all manufacturing processes. Familiarity with process workflows like PFC (Process Flow Chart), QCFC (Quality Control Flow Chart), and WI (Work Instructions). Proficiency in quality analysis tools and techniques such as 8D, 5 Why, FMEA, and control plans.
Posted 2 weeks ago
3.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).
Posted 4 weeks ago
3.0 - 8.0 years
3 - 4 Lacs
Chennai
Work from Office
Job Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Should have been a Quality analyst for at least two years in a Telecom Process. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Experience from BPO industry with Telecom customer service background. Criteria: Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings: Should be ready to work in flexible shifts, Rotating Day and Night Interested candidates can reach out to Pavithras19@hexaware.com, 9626261016 Sobanv@hexaware.com, 8056741915 Regards, TAG
Posted 1 month ago
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