Customer Service Support Advisor BT Group

1.0 - 6.0 years

2 - 5 Lacs

Gurugram

Hybrid

Why this job matters The Customer Service Advisor assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Posted 1 day ago

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Customer Support Executive - Chat Sales Duroflex

1.0 - 3.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays.Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

Posted 6 days ago

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Chat Sales Associate Duroflex

3.0 years

3 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities Preferred candidate profile

Posted 3 weeks ago

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Chat Sales Associate, GET Incentives OF 15-20k apart from salary Gurgaon Jobs Bpo

0.0 - 2.0 years

1 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Hiring for International Chat Process GET INCENTIVES OF 15-20k apart from salary 05 days working Pure chat process Both side cabs Night shifts Whatsapp your details on 8826673317 Required Candidate profile Should be motivated and good typing skills

Posted 3 weeks ago

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