Center Manager/Clinic Manager

As a Clinic Manager, you will be responsible for overseeing the day-to-day operations of the clinic to ensure smooth functioning of all departments including Reception, consultation rooms, and pharmacy. Your role involves managing patient flow efficiently to minimize waiting times and enhance patient satisfaction. You will supervise the implementation of standard operating procedures (SOPs) across all departments and manage inventory and supply chain for medicines and essential clinic materials. Ensuring high standards of patient care and addressing patient complaints promptly is a key aspect of your role. You will monitor and improve patient satisfaction through feedback mechanisms and surveys, and ensure that all support staff adhere to established protocols for treatment and patient care. Facilitating communication between patients and healthcare providers to ensure clarity on treatment plans and outcomes is also part of your responsibilities. As a Clinic Manager, you will lead, supervise, and mentor the clinic staff, including doctors, administrative staff, and other personnel. Your role involves ensuring staff members adhere to their roles and responsibilities, supporting their professional development, and managing staff schedules for optimal coverage and operational efficiency. Conducting regular performance appraisals, providing feedback, and managing conflict resolution within the team are also crucial aspects of staff management. You will be responsible for overseeing proper and accurate billing processes, monitoring clinic revenue and expenses, and developing strategies to increase revenue. Compliance with all applicable laws, maintaining required licenses and certifications, and overseeing patient data protection regulations are essential components of your role. Implementing marketing initiatives, collaborating with the marketing department, and building relationships with key stakeholders to enhance patient referrals and business growth are also part of your responsibilities. Quality control and improvement are integral to your role, requiring you to monitor clinic performance, implement quality control measures, conduct audits, and organize training for support staff on quality standards and clinic protocols. Additionally, preparing regular reports on clinic performance, ensuring proper documentation of all clinic activities, and providing updates to senior management are key responsibilities. Overseeing the maintenance and functioning of clinic technology and medical equipment, managing the implementation of clinic management software, and developing contingency plans for emergencies are also part of your role. Coordinating with external healthcare providers and hospitals in case of emergencies beyond the clinic's capacity is crucial to ensure efficient emergency management. This is a full-time position with a day shift schedule and requires work to be conducted in person at the clinic location.,