CE Functional Consultant

Job Description: As a member of Hitachi Solutions, Ltd., you will play a crucial role in implementing and deploying Microsoft Dynamics CE for our clients. Your key responsibilities will include analyzing front office processes such as sales, marketing, and customer service to identify areas for improvement. You will work closely with clients to gather and understand their functional requirements, performing detailed gap analysis between their needs and the functionalities offered by Microsoft Dynamics CE. Utilizing your expertise, you will configure the application to align with the client's requirements using tools such as the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. In cases where custom code development is not necessary, you will propose creative workarounds to meet the client's needs. Your deep understanding of the platform's capabilities and limitations will enable you to provide effective solutions, whether leveraging out-of-the-box functionalities or developing custom code. In addition to configuration, you will create technical specifications, design and integrate business processes and data flows between CRM applications and other systems like back office/ERP applications. Your role will also involve training client personnel on the usage and administration of Microsoft Dynamics CE, covering both functional user training and technical training aspects. You will be responsible for developing high-level project work plans and providing technical support to existing CRM clients to ensure smooth operations. Join us at Hitachi Solutions, where you will have the opportunity to work on innovative projects and contribute to the success of our clients by delivering superior value through Microsoft Dynamics CE solutions. Qualifications: - Previous experience in implementing and deploying Microsoft Dynamics CE - Strong analytical skills to assess and improve front office processes - Proficiency in configuring Microsoft Dynamics CE using customization tools and workflows - Ability to identify and implement creative solutions to meet client requirements - Understanding of CRM application integration with other systems - Excellent communication skills to train and support client personnel If you are passionate about leveraging technology to drive business success and are excited about working with a global leader in IT solutions, we invite you to apply and be a part of our dynamic team at Hitachi Solutions, Ltd.,