3 Ccure Jobs

As a SOC Shift Lead based in Mumbai, you will be responsible for managing the Security Command & Control Centre operations. Your role will involve overseeing the day-to-day activities of the Security Command Centre, ensuring the integrity, accuracy, and confidentiality of all information according to quality standards and company procedures. Your key responsibilities will include supervising and operating the Security Command Centre with a focus on CCTV surveillance, access management, and tools such as Lenel. You will also support Incident Management by addressing major incidents as per the Major Incident Management process and handling lesser incidents. Monitoring the external environment, generating security reports, analyses, and advisories will be part of your duties. In emergencies, you will need to communicate effectively, analyze situations swiftly, and initiate or escalate responses as required. Additionally, staying updated with industry practices and participating in emergency preparedness exercises will be essential. To qualify for this role, you should hold a Graduate or Postgraduate degree with at least 3 years of experience in Corporate Security. Proficiency in tools like Veracity software, Ccure, Lenel, or similar is required. You should possess strong skills in producing high-quality written reports and security briefs. The ability to work effectively in a multicultural environment, along with excellent written and verbal communication skills, is crucial. Advanced proficiency in Excel and Power BI will be considered a plus. If you are a proactive and detail-oriented individual with a passion for security operations, we encourage you to apply for the position of SOC Shift Lead in our Mumbai location.,

Role & responsibilities Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capability Adept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document. Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentation Experience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documents Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result. Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification. Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions. Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner. Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events. Utilizes team collaboration to create innovative solutions efficiently. Proficient with MS Office suite of products including MS Visio and MS Project. Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applications Ability to write and understand SQL queries Previous experience in a production support environment Preferred candidate profile Experience in or excited to learn Agile way of working BE/BTECH/BS/BA degree or equivalent experience 3 to 5 years of progressive experience as a Business Analyst/Business Systems Analyst Knowledge of financial services industry Knowledge of relevant business, processes, systems and capabilities Good understanding of privacy, compliance, control and security requirements Skilled in test execution and understanding the outcomes Strong analytical skills Comfortable with data requirements and related data activities Sound problem-solving skills Strong interpersonal / relationship building skills with technical and business personnel Passionate about the client, technology and excited about the impact of emerging / disruptive technologies Proficient with MS Office suite of products including MS Visio and MS Project

As a Tech Customer Service Representative, you will work with corporate accounts for Physical Security Systems, focusing on Access Control and CCTV systems. Your responsibilities will include providing technical support, troubleshooting, and ensuring the effective functioning of security systems such as CCURE, Genetec, Lenel S2, and ExacqVision. You will work with security software and hardware platforms including CCURE, Genetec, Lenel S2, Solarwinds, ExacqVision, Networking Tools, and MS Office Tools. Your tasks will involve executing and validating technical documentation, troubleshooting and configuring IP CCTV cameras (specifically AXIS Make VMS platform), and configuring Axis Cameras for stream, storage, schedule, and rules on both camera and Genetec platforms. Additionally, you will program, test, and commission physical security systems encompassing Access Control, Video Surveillance, and Intrusion Detection Systems. The ideal candidate should possess a Bachelor of Engineering degree in Electrical, Electronics, E&TC, or related fields, fluency in English, certification in Genetec or hands-on experience in commissioning & programming in Genetec, hands-on experience in configuring IP CCTV cameras with familiarity in AXIS hardware, 3-8 years of global customer-facing experience, ability to multitask, manage shifting priorities, and meet deadlines, as well as excellent communication and problem-solving skills. Key responsibilities include providing excellent customer support, collaborating with clients and security integrators to resolve hardware issues, supporting team initiatives for upgrading security hardware/software infrastructure and process improvements, conducting periodic audits on security systems/devices, and coordinating with internal and external teams to resolve customer issues for ensuring smooth system functionality. Preferred qualifications include experience with Genetec software platforms, 2-6 years of experience in supporting IT infrastructure focusing on Enterprise Access Control (GENETEC), Visitor Management, and Incident Management systems, a strong understanding of security hardware components, basic networking, and Windows OS knowledge. Soft skills required for this role include strong communication and interpersonal skills, ability to handle customer queries with patience and professionalism, being a good team player, and willingness to work in a 24x7 environment.,