CCE (Customer Care Executive)

As a Customer Care Executive at our company, you will play a crucial role in managing customer interactions, resolving queries, and ensuring a seamless service experience. Your proactive and empathetic approach will be key in enhancing customer satisfaction and loyalty. Your responsibilities will include handling inbound and outbound customer calls, emails, and chats with professionalism. You will be expected to resolve customer complaints efficiently, provide appropriate solutions, and follow up to ensure resolution. Additionally, educating customers about our products, services, and updates will be an essential part of your role. To excel in this position, you should possess excellent verbal and written communication skills. A minimum qualification of graduation is required for this role. Fluency in languages would be considered a plus, and having knowledge of our company's products and services is essential. Please note that we are specifically looking for female candidates for this position. This is a full-time and permanent role with benefits such as cell phone reimbursement, commuter assistance, and internet reimbursement. The work schedule includes day shifts, fixed shifts, and weekend availability, including weekends only. Proficiency in Hindi and English languages is preferred for this role. If you are a dedicated and customer-oriented individual with the required skills and qualifications, we encourage you to apply for this exciting opportunity to be the face and voice of our brand and make a positive impact on customer satisfaction and loyalty.,