Catalogue QC

• Work with stakeholders across Nykaa to define the Catalogue Quality program road- maps.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs
• (Service Level Agreement) are met as per quality standards.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• If there is a possible default on SLAs (Service Level Agreement) or quality, flag the escalation in time to the manager or lead.
• Communicate with Nykaa team via business mail, collect business requirements and reflect on daily operation to improve catalogue quality and customer online
• experience.
• Daily & Monthly Reporting and Analysis on the work and category assigned.
• Check product attributes are correctly mapped by catalogue associate for new and existing catalogue.
• Check for correct price application by price team on new and existing catalogue.
• Check for Image quality as per Nykaa Catalogue guidelines.
• Check HTML descriptions coding and placement.
• Troubleshoot and fix issues arising due to product configuration on website.
• Expected to work from home on assigned activities needing closure.

Basic Qualification:

• Good written and reading skills in English Good communication skills - ability to
• communicate with internal/external stakeholders clearly and concisely.
• Graduation Degree.
• MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided.
• Familiarity with navigating the internet - research techniques on the internet and
• finding required information quickly
• Strong learning ability Ability to work under pressure with high volume workloads or complex circumstances while adhering to SLA s.