Jobs
Interviews

108 Call Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

Posted 10 hours ago

Apply

0.0 - 2.0 years

1 - 2 Lacs

Hyderabad

Work from Office

Customer support |Fresher |Day shift| 2 Way cab| Process: Customer Support Voice Qualification: Undergrads/Graduates Experience: Freshers/Experience Languages: Excellent communication skills in English, Hindi Skills Set: V4 Languages Required: English & Hindi Salary Packages: Fresher/Experience (14000 Take Home) + Incentives. Shift : Day Shift Rotational Shift 6 days working 1 Rotational offs Location: Hyderabad Transport : 2 Way Cab Facility only if candidate resides within 35 KMS radius. Interview (Walk-in) : Hr, Assessment and Ops round. Regards, Amrisha Hr Interested Candidates can share CV on what's up (+91 7386140056) amrishaaxis62@gmail.com

Posted 11 hours ago

Apply

0.0 - 2.0 years

0 - 0 Lacs

pune

On-site

Hiring for an Airline voice & email process Graduate - Undergaduate with excellent communication skills Qualification - Grad- UG - fresher or experience Package - 17K to 21K + 10-15K incentives + Retention BONUS IMMEDIATE JOINERS ONLY CALL NOW 8983678989 / 9595152516

Posted 15 hours ago

Apply

0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

Posted 3 days ago

Apply

1.0 - 6.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Job Title: Travel Advisor/Senior Travel Advisor Location: Hyderabad Department: SSO (Sales Service Operations) About the Company: Our Company is a leading provider of travel and tourism services, offering a wide range of travel options to customers all over the world. We are committed to providing an exceptional travel experience and are seeking a talented and motivated Sales Executive to join our inbound call center team. Job Purpose: The Inbound Sales Executive will be responsible for handling incoming calls and converting them into confirmed bookings for travel packages and services. The ideal candidate will have a passion for sales and a drive to exceed targets, with excellent communication and interpersonal skills. Key Responsibilities: Respond to inbound calls from customers looking to book travel packages and services. Make outbound sales calls to potential clients, using a combination of scripts and personal sales techniques, to promote our travel products and services. Respond to Emails and Chats from customers and help them with their queries. Provide information about available travel options, including destinations, prices, and promotions. Convert calls into confirmed bookings by overcoming objections and closing the sale. Meet and exceed individual and team sales targets. Maintain detailed records of customer interactions and transactions. Generate and maintain a strong pipeline of qualified leads and opportunities to meet sales targets and KPIs. Collaborate with team members to ensure a positive customer experience and resolve any issues that may arise. Keep up-to-date with industry trends, competitive offerings, and travel destinations to ensure the best possible recommendations to customers. Education Qualifications & Experience Level: A minimum of 1+ years of sales experience, with a proven record of accomplishment of exceeding sales targets and KPIs. Have prior experience in UK/US Sales/Service/Collections/Upselling. Strong verbal and written communication skills. Ability to multi-task, prioritize, and manage time effectively. Excellent interpersonal skills and a positive, customer-focused attitude. Ability to work independently and as part of a team. Proficient in using computers and software such as Microsoft Office. Experience in the travel or hospitality industry is a plus. Working Hours: This is a full-time position with rotational shifts and rotational week-offs. Compensation: We offer a competitive salary and benefits package, including performance-based incentives and opportunities for growth and development. If you are a self-motivated individual with a passion for sales and a drive to succeed, we encourage you to apply for this exciting opportunity.

Posted 4 days ago

Apply

0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call manish@7848820049 call mayur@9343402211

Posted 5 days ago

Apply

0.0 - 3.0 years

2 - 3 Lacs

Noida, Ghaziabad, Faridabad

Work from Office

100+ Voice Process, Opportunities are available for a TOP MNC located Noida. No of Positions: 150 ---------------------- Salary: 18.5 K In hand + 25 K In hand + Incentives Graduates & Undergraduates can apply Freshers & Experienced candidates can apply. Comfortable Shifts. Should have good language proficiency. CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

Posted 5 days ago

Apply

1.0 - 6.0 years

4 - 7 Lacs

Faridabad, Gurugram, Delhi / NCR

Work from Office

We have urgent requirements for INTERNATIONAL VOICE PROCESSES for a TOP MNC at Gurgaon. Salary Range: 35K to 45K inhand + Incentives & cab. Minimum 1 year of Customer support experience is mandatory. Looking for immediate to 7 Days Joiners. Looking for Graduate candidates. Sat & Sun are fixed off Should have excellent communication skills CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

Posted 5 days ago

Apply

1.0 - 5.0 years

0 - 0 Lacs

noida, delhi, gurugram

On-site

We are hiring Telemarketing/Sales Associates for a blended process (95% outbound, 5% inbound). Please find the key details below: Role: Telemarketing / Sales( International Only) Experience: Min. 1 year (Freshers not eligible) Communication: Excellent spoken English required Gender: Male & Female Age Limit: Up to 33 years Location: Delhi, Noida and Gurugram Shift: 7:00 PM to 4:30 AM IST Working Days: 5.5 days/week (Sunday fixed off) Compensation: Telemarketing: Up to 30,000/month Sales: Up to 35,000/month Benefits: Cab facility Meals provided Salary credited on 7th of each month Job Summary: You will handle inbound calls from potential clients and enroll them into our products/services. Interested candidates can reply with an updated resume. Regards, Isha Sharda Consultancy Services

Posted 1 week ago

Apply

0.0 - 5.0 years

2 - 4 Lacs

Noida, Ghaziabad, Faridabad

Work from Office

We are hiring Freshers & Experienced candidates for a TOP MNC located Noida. No of Openings: 190 Salary: 17.5 K In hand + 26 K In hand + Incentives Graduates & Undergraduates can apply Looking for Immediate Joiners. Freshers & Experienced candidates can apply. Day Shift for Female candidates Evening Shift for Male candidates Should have good language proficiency --------------------------------------------------------------------------------- CONTACT IMMEDIATELY Sr Hr Consultant: Runjun -- 9897083050 (Please share the Resume on WhatsApp) Email: runjun18@gmail.com NO CHARGES TOUCH CONSULTANTS

Posted 1 week ago

Apply

1.0 - 3.0 years

0 - 1 Lacs

Noida

Work from Office

We’re looking for a confident and motivated Sales Executive to join our team If you have a passion for communication, the ability to build genuine client relationships we’d love to hear from you!

Posted 1 week ago

Apply

0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call kavya@7849020010 call hr Ruth@9590520040 call pooja@9886112704

Posted 1 week ago

Apply

10.0 - 20.0 years

10 - 20 Lacs

Kolkata, Pune, Lucknow

Work from Office

MUST 2yr BPO Operations Manager ON PAPER EXCLUDING AM/DM EXP 5+ YRS DOMESTIC OUTBOUND SALES PROCESS EXP INSURANCE SALES (No vacany for international or CS) SLA/ Attrition/Shrinkage Immediate joiners ONLY Whatsapp cv Amit 8178259405 /Neha 8287267407 Required Candidate profile Must Grad WFO NOIDA/Lucknow /KOLKATA/Bangalore/Mumbai/ Pune Only MUST should have 2yr BPO Manager on paper from Dom OB sales process Need Dom OB Sales Exp Only Perks and benefits Salary no constraint for suitable candidate

Posted 1 week ago

Apply

0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

Posted 1 week ago

Apply

0.0 - 5.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services Freshers Experienced Freshesher-30k Experienced:50k call kavya@7849020010 call ruth@9590520040 call suman@7848820047 call hr pooja@9886112704

Posted 1 week ago

Apply

1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

You will be responsible for handling bulk hiring for roles such as helper, operator, driver, etc. You will need to source, call, and screen candidates effectively. It will be your duty to coordinate interviews between clients and candidates. You should be comfortable maintaining Excel trackers and providing daily updates. Good calling and coordination skills are essential for this role. Basic knowledge of Excel and documentation handling is required. This is a full-time job based in Vadodara with a salary range of 1.80 to 2.40 LPA. The ideal candidate should be a graduate with 1 to 3 years of experience. Additionally, benefits such as Provident Fund will be provided. The work location is in person.,

Posted 1 week ago

Apply

0.0 - 5.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS(UK SHIFT) salary 45k SPOT OFFERS with ACCENTURE salary 7lks Concs-salary 45k Hi, Your interview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. Near to LEVELS PUB JP NAGAR 4th phase Meet kavya kavya@7849020010 ruth@9590520040

Posted 1 week ago

Apply

1.0 - 3.0 years

0 - 0 Lacs

noida

On-site

Hiring for Process Expert International Collections (Voice) Role: Process Expert Vertical: International Collections (Voice) Location: Noida Shift: Fixed US Shift Joining Date: 15th July Cab/Meal: One-side drop + One-time meal Salary Details: 30,000 In-hand 3,000 Attendance Bonus 5,000 Travel Allowance 3,600 PF + Gratuity Total CTC: 42,500 Eligibility: Graduate (Mandatory) Minimum 1 Year of International Voice Process Experience Age: 2130 Years Excellent Communication Skills

Posted 2 weeks ago

Apply

0.0 - 5.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call hr aditi@7795311459 call hr pooja@9886112704

Posted 2 weeks ago

Apply

0.0 - 5.0 years

1 - 2 Lacs

Jaipur

Work from Office

Responsibilities: * Close sales through effective calls and follow-ups * Meet monthly revenue targets * Generate leads through cold calling and networking * Collaborate with marketing team on campaigns Sales incentives

Posted 2 weeks ago

Apply

2.0 - 3.0 years

0 - 0 Lacs

nashik

On-site

Data Management: Accurate and timely data entry into company databases, maintaining organized records (physical and digital), and managing information for various business operations. Record Keeping: Ensuring all records are up-to-date, accurate, and easily accessible, including financial transactions, customer information, and other relevant data. Administrative Tasks: Handling tasks such as filing, document management, correspondence, and preparing reports and presentations. Workflow Coordination: Working with other departments to streamline processes, manage projects, and ensure efficient communication. Support for Other Departments: Providing assistance with research projects, preparing materials, and addressing inquiries from various teams. Compliance: Adhering to company policies and procedures, maintaining confidentiality, and ensuring compliance with relevant regulations. Office Management: Managing office supplies, equipment, and ensuring a tidy and organized workspace.

Posted 2 weeks ago

Apply

1.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047

Posted 2 weeks ago

Apply

0.0 - 1.0 years

0 - 0 Lacs

bangalore, pune

On-site

Description We are seeking a dedicated International Customer Support representative to join our team in India. This role is ideal for freshers or entry-level candidates who are looking to start their career in customer support and engage with clients from various countries. Responsibilities Provide exceptional customer support to international clients via calls. Resolve customer inquiries and issues efficiently and professionally. Collaborate with various internal teams to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Assist in the development and improvement of support processes and materials. Skills and Qualifications Excellent verbal communication skills in English. Strong problem-solving abilities and attention to detail. Ability to communicate fluently and professionally CONTACT . HEMANG BHATIA . 9358484381

Posted 2 weeks ago

Apply

9.0 - 14.0 years

7 - 13 Lacs

Hyderabad, Bengaluru

Work from Office

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

Posted 2 weeks ago

Apply

0.0 - 5.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k Ruth@9590520040 call hr pooja@9886112704

Posted 2 weeks ago

Apply
Page 1 of 5

Exploring Call Jobs in India

The call center industry in India has experienced significant growth in recent years, with many companies outsourcing their customer service operations to the country. This has created a high demand for call professionals across various industries. If you are considering a career in the call center industry in India, here are some key insights to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for call professionals in India varies depending on experience level. Entry-level roles typically start at INR 2-3 lakhs per annum, while experienced professionals can earn up to INR 8-10 lakhs per annum or more.

Career Path

In the call center industry, a typical career path may include roles such as Customer Service Representative, Team Leader, Operations Manager, and ultimately, Call Center Manager. With experience and additional training, professionals can progress to higher leadership positions within the organization.

Related Skills

In addition to strong communication and interpersonal skills, call professionals in India are often expected to have proficiency in customer service software, knowledge of the products or services being offered, and the ability to handle high-stress situations effectively.

Interview Questions

  • What motivated you to apply for this call center role? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a time when you exceeded customer expectations? (medium)
  • How do you prioritize and manage your workload in a fast-paced call center environment? (medium)
  • How do you stay motivated during long shifts or challenging calls? (basic)
  • Can you explain a situation where you had to escalate a customer issue to a supervisor? (medium)
  • How do you handle multiple calls simultaneously while ensuring quality service? (advanced)
  • What strategies do you use to de-escalate a tense situation with a customer? (medium)
  • How do you ensure accuracy and efficiency in documenting customer interactions? (basic)
  • How do you handle technical issues or challenges while assisting customers over the phone? (medium)
  • Describe a time when you had to collaborate with team members to resolve a customer issue. (medium)
  • How do you maintain a positive attitude and energy level throughout your shift? (basic)
  • Can you walk me through your approach to upselling or cross-selling products/services to customers? (medium)
  • How do you handle feedback or constructive criticism from supervisors or quality assurance teams? (basic)
  • What steps do you take to ensure data privacy and security while handling customer information? (medium)
  • How do you adapt your communication style when interacting with customers from different cultural backgrounds? (medium)
  • Can you provide an example of a time when you had to follow strict compliance guidelines while assisting a customer? (medium)
  • How do you handle situations where you are unable to provide an immediate solution to a customer's problem? (medium)
  • What do you consider the most important qualities for a successful call center professional? (basic)
  • Describe a time when you had to quickly learn and adapt to a new product or service offering. (medium)
  • How do you prioritize empathy and understanding in your interactions with customers? (basic)
  • Can you give an example of a time when you successfully turned a dissatisfied customer into a loyal advocate for the company? (advanced)
  • How do you handle personal stress and burnout in a high-pressure call center environment? (medium)
  • What do you see as the biggest challenges facing call center professionals today, and how do you navigate them? (advanced)

Closing Remark

As you explore job opportunities in the call center industry in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric mindset during the interview process. With the right preparation and confidence, you can excel in a rewarding career as a call professional in India. Best of luck in your job search!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies