Customer Service Executive Computer Age Management Services (CAMS)

1 - 5 years

2 - 3 Lacs

Navi Mumbai

Work from Office

Role & responsibilities Make outbound calls to existing or potential customers. Address customer inquiries and provide information about Mutual Fund products or services. Resolve customer issues or complaints in a professional and timely manner. Upsell or cross-sell products or services to increase sales revenue. Keep accurate records of all customer interactions and update the customer database. Follow up with customers to ensure satisfaction and encourage repeat business. Provide feedback to the customer service team regarding customer concerns or trends. Adhere to company policies and procedures during customer interactions. Preferred candidate profile Any Graduate, with previous experience in customer service or sales roles. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to handle and resolve customer complaints effectively. Ability to work well in a team and collaborate with colleagues. Ability to handle high call volumes and work in a fast-paced environment. Flexibility to work

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Regional Business Head- Tele Sales_Life Insurance Forward Group

10 - 18 years

20 - 30 Lacs

Kolkata

Work from Office

Role & responsibilities Strategy Development & Implementation: Undertake strategic planning on achieving sales targets Ensure monitoring and analysis of performance of each Group/ cluster against identified targets Implement incentive schemes Provide inputs for product improvements, new product launches and improvement in sales processes Strengthen relationship with partners / Distributor Build, Manage & enhance relationship with the partner/ Distributors Maintain clear communication with the partner/ Distributors Sales growth and cost management Ensure achievement of sales targets Ensure successful launch of new products and marketing promotional campaigns Review monthly sales targets and discuss with on backlog, customer feedback, and other insights from the team Customer satisfaction and retention Monitor satisfaction of the customers through a customer satisfaction index based on parameters such as customer complaints, persistency, etc. Ensure Company provides superior sales experience to its customers People Management Develop the recruitment and training plan for the team in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan Troubleshoot and resolve critical people related issues Take responsibility for development of team members and planning for succession, acting as mentor and coach and taking follow up action to ensure employee satisfaction and motivation Achieving activity target for the year Ensure Business Generation from branches mapped to phone team and achieve team productivity there by achieving target. Maintain quality service standards through all the teams Campaign management Support model Ensuring bank branch queries, customer engagement for product details & closure Along with service to customers and distributor Ensure penetration and activation in branches/POS/Agents along with business Weekly review and monitoring the TLs/ABHH on all running campaigns as per SLAs Ensure regular training and handholding by the TL/ABH to their team Best practice sharing across verticals Ensure effectiveness of campaigns Ensure process efficiencies Campaign analysis

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Freshers & Experienced For E commerce BPO / Direct Walk In Sanctus Hr

- 4 years

2 - 2 Lacs

Bhubaneswar, Kolkata, Bengaluru

Work from Office

Direct Walk In Freshers & Experienced in MNC BPO Ct: 6364907001 Position: Customer Service Associate (Voice process) Good communication skills in Hindi & English or Oriya & English Freshers CTC 16K & Exp 18600 Any graduate / 12th pass can apply Required Candidate profile Direct Walk In for Freshers and Experienced Ct: 6364907001 Good Communication skills in English Looking for immediate joiners Work location : Saheed Nagar, Bhubaneswar, Odisha 751007, India Perks and benefits PF, ESI/ Mediclaim, Gratuity

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Process Associate Dharam Digital Hr

- 1 years

1 - 2 Lacs

Gurugram, sec 61

Work from Office

*Responsible to connect with clients over the call for order updates *Educate customers about product features, services, and promotions to enhance their understanding and utilization, thereby fostering long-term engagement. *Resolve the queries and process the order of interested customer ,product delivery confirmation and return update *Document customer feedback and insights to identify trends, common issues, and areas for improvement in products or services.

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