Business Process Designer

The Business Process Designer position in Mohali, Punjab requires a minimum of 6-8 years of experience in BPO operations. As a Business Process Designer, your primary responsibility will be to analyze, design, and optimize business workflows to enhance efficiency, reduce costs, and improve service delivery. You will collaborate with cross-functional teams and stakeholders to identify areas for improvement and implement effective process changes that deliver measurable business value. Your key responsibilities will include acting as a Subject Matter Expert (SME) in BPO operations, training, and audit processes. You will lead end-to-end process mapping, gap analysis, and redesign initiatives, as well as drive process improvement projects using Continuous Improvement (CIP) tools and technology solutions. Additionally, you will create and maintain process documentation, provide consultative input to stakeholders, and ensure alignment with compliance and audit standards. The ideal candidate must possess strong expertise in Training and Audit within a BPO environment, along with in-depth knowledge of business process design and workflow optimization. Proficiency in using BPM tools and process mapping software is essential, as well as excellent communication, problem-solving, and analytical skills. Good-to-have skills include hands-on experience with process automation tools, knowledge of Lean Six Sigma or other industry-standard improvement techniques, and experience in working with compliance teams and handling process audits. As a Business Process Designer, you will also be expected to mentor junior team members in best practices and methodologies, as well as track industry trends to incorporate innovative practices into process management.,