Posted:1 month ago|
Platform:
Hybrid
Full Time
Responsibilities: Incident Analysis and Requirements Gathering : Analyze and document incidents and support tickets related to UK banking systems and processes. Elicit, analyze, and document business requirements for fixes, enhancements, and workarounds, adhering to UK regulatory standards. Conduct root cause analysis to identify recurring issues and recommend long-term solutions. UK Banking Domain Expertise in Support: Leverage deep understanding of UK banking products, services, and regulations (FCA, PSD2, Open Banking, etc.) to analyze and resolve support issues. Assist in data analysis to discover trends in support tickets. Project Collaboration in a Support Environment: Collaborate with support teams, development, QA, and project management to ensure timely resolution of incidents and implementation of fixes. Participate in incident triage, prioritization, and escalation processes. Support testing and user acceptance testing (UAT) activities for fixes and enhancements, ensuring compliance with UK standards. Act as a liaison between technical teams and business stakeholders during incident resolution. Documentation and Communication (Support Focused): Create and maintain detailed documentation of incidents, resolutions, and process improvements. Communicate effectively with stakeholders at all levels, both verbally and in writing, regarding incident status and resolution progress. Present findings and recommendations to senior management regarding support trends and improvement initiatives. Qualifications: Required Skills: Strong understanding of UK banking products, services, and regulations (FCA, PSD2, Open Banking, etc.). Experience 1 with ticketing systems and support tools. Experience with Agile methodologies.
Quinnox
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