Senior Manager - BPO Transition - Navi Mumbai Hexaware Technologies

12.0 - 18.0 years

17 - 19 Lacs

Navi Mumbai

Work from Office

Role of Senior Manager - Responsible for delivering global transition projects and programs in the BPO domain, with a strong focus on risk management using Hexaware's in-house Transition Methodology along with preparing & presenting Transition solutions and plans during RFP/RFI stage. Job responsibilities - The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end-to-end management of transition projects with 400-500 FTE's span from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirement Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues Communication of the project progress to all stakeholders has to be done at regular / pre-defined intervals Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery. Should be leading a team of AM/DM/Manager across locations Work Experience - Should have minimum 10 Years of experience with at least 5+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project, Programme and Team management skills Worked on RFP/RFI and supported solutions Understanding and expertise in MS office, MS projects (Preferred) Desired - Graduate & above (in any stream) PMP/Prince 2 certification (preferred) Should have knowledge of RFI and RFP Manpower Planning and Budgeting Strong Domain Knowledge Adept in stakeholders management Ability to multi-task - manage large, complex projects in parallel within defined cost, schedule, and quality as per project scope Strong understanding of BPM operations, IT-Infrastructure setup, quality and service level Proficient in the use of MS Office Suite of tools including Excel, Word & PPT Kindly share your updated CV on vrushalid@hexaware.com

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Manager - Transition (Voice process Transition exp must) Ziphertech

10.0 - 12.0 years

13 - 15 Lacs

Navi Mumbai, Chennai

Work from Office

Would be part of the Transition team responsible for migration of business processes, for New & Existing Clients, Responsible for end to end management of transition projects from the inception phase till the project reaches stability post Go Live. Required Candidate profile 12 yrs exp in bpo with 2+ yrs of E2E Transition Exp in International & domestic Voice, back office process. Must have transition exp of projects from inception phase till the project reaches stability

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