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NTT DATA Business Solutions
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BPO Business Support Senior Specialist

BPO Business Support Senior Specialist

NTT DATA Business Solutions

1 - 4 years

4 - 8 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

BPO Ticketing Database design Data collection power bi Data quality Management Data extraction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure that month end reporting is on time and accurate, analysing results and trends

Assisting in database design and maintenance

Report development and creation (Power Bi)

Production of standard reports to schedule (daily, weekly, monthly)

OneDesk Management

OneERP Firefighter (timesheets, related tickets)

OneDesk ticket response and management

OneERP time entry support for the business

Communication to any UK employee with missing time, coordinating feedback and support quick resolution

Ensure that month end timesheet targets are met on time, to enable business to identify and convey results and trends

Manage data quality, perform darta quality spot checks

Undertake data extraction, transformation and uploads as required

Ensure that month end timesheet targets are met on time, to enable business to identify and convey results and trends

Communication to any UK employee with missing time, coordinating feedback and support quick resolution

Developing and implementing data collection systems and other strategies that optimize statistical efficiency and data quality

Filtering and cleaning data by reviewing reports, and performance indicators to locate and correct code problems

Account Payable Queries

Manages Overtime processing for UK business

User Set-up

Contractor and Partner set up and administration

Promote efficient business processes

Highlight process improvements to reduce the challenge of timesheet management for the UK

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BPO Business Support Senior Specialist