3 Bomgar Jobs

About Us Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies Position Name Service Desk Analyst-L2 Experience 3-5years Location Bangalore Shift Timings 24x7 rotational shift Job Description Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience) Excellent verbal and written communication skills with email etiquette and customer service skills Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW) Preferable ITIL best practices around ServiceDesk, Incident & Request Management procedures Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement Must be flexible to work in rotational shift and rotational week offs Competencies Communication Skills INTERPERSONAL SKILLS JOB KNOWLEDGE Soft Skills Communication Qualification Any Bachelorss Degree Certifications

About Us Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies, Position Name Service Desk Analyst-L2 Experience 3-5years Location Bangalore Shift Timings 24x7 rotational shift Job Description Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience), Excellent verbal and written communication skills with email etiquette and customer service skills Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW), Preferable ITIL best practices around ServiceDesk, Incident & Request Management procedures Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement Must be flexible to work in rotational shift and rotational week offs Competencies Advanced Security Change Management Infrastructure Monitoring Problem Management Service Level Management Technical Mentoring Communication Skills INTERPERSONAL SKILLS JOB KNOWLEDGE Planning Skills Key Skills VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues RDP tools like Bomgar & Ticketing tools (ITSM, SNOW), Soft Skills Communication Qualification Any Bachelorss Degree Certifications

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support forMicrosoft 365desktop and web applications Provide troubleshooting and technical support for cloud applications andproductivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides Qualificiations Must have experience with AI/ML or hold a certification related to AI. 12+ years in a desktop supportand leadership role. Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Education Bachelors Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.