Content Moderator - Bengali Speaker (Gurgaon) ByteDance

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Content Moderator at ByteDance, you will be responsible for ensuring the legal compliance and safety of content uploaded to the platform. This role involves exposure to disturbing and potentially harmful content. You will work on developing, improving, and maintaining standards for the security of online communities. Your duties will include enhancing the content management strategy for short video platforms and coordinating with supervising departments to manage content that violates policies in a timely manner. You must have the ability to adapt and respond to the day-to-day challenges of the role in a high tempo environment. Resilience and a commitment to self-care are essential to manage the emotional demands of the position. Proficiency in Bengali is a requirement as the role involves supporting users in the Bengali-speaking market. Minimum qualifications for this role include fluency in English, as it will be the primary language for work. Proficiency in Bengali (reading, writing, and speaking) is critical for effective performance. You should be familiar with the internet, local laws, policies, and regulations, and possess cultural sensitivity along with an understanding of global/regional current affairs. Being an active user and having an interest in short video platforms is also important. Preferred qualifications include having completed a Bachelor's degree or above, familiarity or experience working on ByteDance or similar digital media projects, strong interpersonal and communication skills, and being open to working in a 24/7 rotational shift environment, including night shifts and weekends. Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of products such as TikTok, Lemon8, CapCut, and Pico, ByteDance aims to facilitate authentic self-expression, discovery, and connection. The company values diversity and inclusion, creating a workplace where employees are valued for their skills, experiences, and unique perspectives. Joining ByteDance means becoming part of a global, diverse team that works towards inspiring creativity and enriching life. The company fosters an environment of curiosity, humility, and impactful innovation. ByteDance is committed to promoting physical and mental wellbeing among its employees and acknowledges the challenges and rewards of working in trust and safety roles. Comprehensive programs are in place to support the holistic wellbeing of employees throughout their journey with the company.,

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Customer Support Executive SVF | hoichoi

3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

hoichoi is an on-demand video streaming entertainment platform catering to Bengalis worldwide. Offering a diverse range of content such as Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series, hoichoi strives to become the ultimate destination for top-notch Bengali entertainment. As a digital extension of SVF Entertainment, a prominent Media and Entertainment company in East India boasting 5 National Awards, hoichoi leverages its expertise in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media. In line with our vision of expanding to new horizons, we are seeking enthusiastic and skilled individuals to be part of our team, dedicated to revolutionizing online entertainment for the Bengali community worldwide. The Customer Support division plays a pivotal role at hoichoi, embodying our customer-centric approach. Comprising dynamic, passionate, and communicative professionals, this team is committed to ensuring an exceptional user experience for hoichoi subscribers. This position demands a high level of dedication, making it ideal for individuals who are deeply committed to delivering top-notch service and have a profound love for Bengali entertainment. **Job Role:** - Respond to user queries and communications through emails, live chats, and calls - Strive for quick resolution of user concerns and complaints - Provide outstanding service in a friendly and efficient manner - Propose enhancements to processes and products based on user feedback - Assist in team reporting and analysis activities **Qualifications:** - Minimum of 3 years of experience in customer service, with a focus on Inbound/Outbound support, preferably in an internet start-up or e-commerce environment - Proficiency in Bengali, English, and Hindi languages - Strong critical thinking and problem-solving abilities - Deep understanding of the "Customer First" principle and a dedication to consistently delivering superior customer support.,

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