hoichoi is an on-demand video streaming entertainment platform catering to Bengalis worldwide. Offering a diverse range of content such as Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series, hoichoi strives to become the ultimate destination for top-notch Bengali entertainment. As a digital extension of SVF Entertainment, a prominent Media and Entertainment company in East India boasting 5 National Awards, hoichoi leverages its expertise in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media. In line with our vision of expanding to new horizons, we are seeking enthusiastic and skilled individuals to be part of our team, dedicated to revolutionizing online entertainment for the Bengali community worldwide. The Customer Support division plays a pivotal role at hoichoi, embodying our customer-centric approach. Comprising dynamic, passionate, and communicative professionals, this team is committed to ensuring an exceptional user experience for hoichoi subscribers. This position demands a high level of dedication, making it ideal for individuals who are deeply committed to delivering top-notch service and have a profound love for Bengali entertainment. **Job Role:** - Respond to user queries and communications through emails, live chats, and calls - Strive for quick resolution of user concerns and complaints - Provide outstanding service in a friendly and efficient manner - Propose enhancements to processes and products based on user feedback - Assist in team reporting and analysis activities **Qualifications:** - Minimum of 3 years of experience in customer service, with a focus on Inbound/Outbound support, preferably in an internet start-up or e-commerce environment - Proficiency in Bengali, English, and Hindi languages - Strong critical thinking and problem-solving abilities - Deep understanding of the "Customer First" principle and a dedication to consistently delivering superior customer support.,

You will be joining hoichoi, an on-demand video streaming entertainment platform catering to Bengalis globally. As part of the digital sector of SVF Entertainment, a renowned Media and Entertainment company in East India, hoichoi offers a diverse range of content, from Bengali Classics to Exclusive original web series, striving to be the ultimate destination for top-quality Bengali entertainment. As a Social Media enthusiast, your primary responsibility will revolve around driving engagement and initiatives across different communities and platforms. This involves developing and implementing creative campaigns to elevate the brand's social media presence. You will be in charge of formulating the social content calendar, creating compelling content, and organizing promotions and contests. Collaborating with various teams, you will integrate campaign-specific content like social graphics, animated GIFs, and short-form videos across multiple channels. It will also be your duty to monitor campaign performance, analyze results, and generate detailed reports to enhance the effectiveness of future campaigns. By consistently maintaining hoichoi's social presence, you will optimize brand visibility, reinforce brand positioning, and foster meaningful engagement on social media. To excel in this role, you should ideally possess prior experience in social media, particularly from a digital media agency, E-commerce, or Media & Entertainment background. A Bachelor's or Master's degree in public relations, journalism, marketing, communications, or a related field would be advantageous. Proficiency in Bengali, coupled with exceptional communication skills and a creative mindset, will further bolster your suitability for this position. This exciting opportunity is based in Kolkata, offering you the chance to immerse yourself in the vibrant world of Bengali media and entertainment.,