1184 Banking Process Jobs

Roles and Responsibilities Manage branch operations, including account opening, KYC, AML, and customer service. Develop business plans to drive growth and revenue expansion. Coach team members on sales strategies, marketing initiatives, and general insurance products. Ensure compliance with regulatory requirements and maintain accurate records. Oversee day-to-day activities of the branch office. Desired Candidate Profile 4-10 years of experience in banking operations/ as a Branch Manager or related field Strong understanding of finance, accounting, and banking processes. Excellent coaching skills for developing high-performing teams. Ability to analyze data to inform business decisions (MIS) . Proficiency in life insurance products and their applications. Interested Candidate can share there updated resume on kalpana.roy.ext@yesbank.in

Greetings From The Job Factory !!! We are seeking a dynamic and customer-focused individual to join our team as an International Voice Banking Support Representative. The ideal candidate will have a minimum of 1 year of experience in international Banking support, exceptional communication skills, and the flexibility to work in any shift.. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Immediate Joiners only/ UG Freshers also can apply Customer Support Banking Customer Support (International)-Min 1 year exp is mandatory. Responsibilities: Provide exceptional customer service via inbound and outbound calls in an international voice support environment. Address customer inquiries, resolve issues, and provide appropriate solutions in a timely manner. Ensure high levels of customer satisfaction and retention through effective communication and problem-solving skills. Collaborate with team members and other departments to ensure seamless customer experiences. Adhere to company policies, procedures, and quality standards. Requirements: Minimum 1 year of experience in international Banking voice is required. Excellent verbal and written communication skills in English. Ability to work in Any shifts (flexibility in working hours). Strong interpersonal skills and the ability to work effectively in a team environment. Proficiency in basic computer applications and CRM systems. High school diploma or equivalent; higher education preferred. NO CHARGES APPLIED For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

B.com, M.com / MBA added advantage Roles and Responsibilities Vendor Managerment Bank Gaurentees Vendor Aging Vendor Payment control Rent Invoice Booking vendor account approval in SAP Time to time vendor reconciliation Project documentation Other work assigned as and when required

Job PurposeManage and maintain an effective Operational Risk FrameworkIdentify, evaluate, control and mitigate the organization wide operational risks by developing a pre-emptive control strategyProvide support to units in conducting process and procedure reviews, User Acceptance Test from OR perspectiveBe a point of reference for business units and share knowledge and skills Principal Accountabilities Responsible for Risk Control Self Assessments (RCSa)for various business functions and overseeing control validation testing in all key areasPeriodic review of Policies/ procedures from OR perspective with an aim to build better controls and bring efficiency Regular review of risk events reported and perform root cause analysis in consultation with business units Identification of Key Risk Indicators (KRIs) and regular monitoring and reporting of KRI breaches to senior management Tracking of action plans developed and monitor the closure of the same within timelines Supporting units in various digital initiatives from ORTroubleshoot and resolve issues related to network access control and micro segmentation Functional Skills Strong analytical skills Knowledge of Operational risk systems is preferred Knowledge of Wholesale banking processes such as credit, documentation, operations, credit monitoring In addition, the incumbent must possess softer skills such as:Strong team working skills Business acumen & drive for results

Hi Hiring for customer service profile 5 days working 2 rotational off grad/undergrad with 1 year exp in international (voice process) can apply Location Gurugram both side cabs Salary up to 50k +joining Bonus US Shift Amit Gandhi 9910877518

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

Job Summary The Executive will be responsible for handling and processing Customer Information FilesCI related to onboarding updates maintenance and verification activities for US-based customers. The role requires high attention to detail compliance adherence and familiarity with Know Your Customer KY and other banking regulatory frameworks. Key Responsibilities:Create update and maintain customer records in the CIF system based on documentation and internal policies. Responsibilities Good understanding of US banking processes especially related to CIFKYAML.Strong attention to detail and accuracy in data entry. Analytical thinking with good problemsolving skills. Proficiency in MS Office applications especially Excel Good communication skills verbal and written.Ability to work in a team-oriented deadline-driven environment.

Greetings From Equitas Small Finance Bank...!!!! Purpose of the role: To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through highest levels of service quality. Key Responsibilities: Identify potential catchment areas of potential retail liabilities customers for Equitas Bank. Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc. Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits. Communicate clearly to customers on the requirements for various types of products & services for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas. Ensure that all customer documents are verified with originals and are handled with care and confidentiality. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank. Maintain continuous communication with customers on the status of their account opening process. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc. Build reference network from newly signed up customers for potential leads. Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor. Desired Experience: Years of experience (range): 1 TO 6 years. Qualifications: Graduation: Any Graduate Interested candidate walk in to below address Date : 18-07-25 Timing :10 am to 4 pm Equitas Small Finance Bank Ltd Interview Venue: NO.103/1, Varalakshmi Orchid, Ramakrishna Road, Salem-636007, Landmark - Near Vijaya Hospital.

Greetings From Equitas Small Finance Bank...!!!! Purpose of the role: To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through highest levels of service quality. Key Responsibilities: Identify potential catchment areas of potential retail liabilities customers for Equitas Bank. Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc. Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits. Communicate clearly to customers on the requirements for various types of products & services for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas. Ensure that all customer documents are verified with originals and are handled with care and confidentiality. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank. Maintain continuous communication with customers on the status of their account opening process. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc. Build reference network from newly signed up customers for potential leads. Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor. Desired Experience: Years of experience (range): 1 TO 10 years. Qualifications: Graduation: Any Graduate Interested candidate walk in to below address Date : 19-07-25 Timing :10 am to 4 pm Equitas Small Finance Bank Ltd Interview Venue: Equitas Small Finance Bank No 1217, JS Empire,3rd Floor, Trichy road Coimbatore 641021. Landmark - Above Airtel Showroom.

Hiring for Fortune 500 companies UG/Freshers- Salary Range 18k to 30k inhand Experience Candidature - salary range 32k to 45k Both side cabs 24/7 shifts limited opportunities please call Mob:-Nidhika : 8588840205

Hiring for an International Banking Voice Support Job role Any Graduate/Undergraduate can apply Min. 12 months experience in any International Voice Support Salary: Hike - Max. 4.25 LPA CTC Rotational Night Shifts, 5 days Working Required Candidate profile Should have Excellent English Communication Both Side Cabs: West Delhi, South Delhi & Gurgaon residents only Job Location: Udyog Vihar, Gurgaon (Work from Office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

Hiring for an International Banking Voice Support Job role Any Graduate Fresher can apply Undergrad with Minimum 6 months experience Fresher can apply Salary: as per industry standards Rotational Night Shifts, 5 days Working Required Candidate profile Should have Excellent English Communication Both Side Cabs: West Delhi, South Delhi & Gurgaon residents only Job Location: Udyog Vihar, Gurgaon (Work from Office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

GREETINGS FROM PERSONAL NETWORK !!!! Mega Drive !!! Customer Support - International - Voice - Contact RAJ @ 78219122825 / 63615 32602 / 98451 62196 10+2 / 10+3 / ANY Graduates / Under Grads / BE / MBA / MCA 2 to 10 Years in International - VOICE Remuneration :- 7 - 9.5 Lakhs Location :- BANGALORE 2 Way cab Provided US SHIFT Sat - Sun - FIXED OFF. -------------------------------------------------------------------------------------------- As Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. Responsibilities :- Resolve small business owners questions and requests regarding clientss products via multiple contact channels including inbound calls, outbound call follow-ups, emails, and/or chats Ensure customer requests are resolved efficiently and effectively while addressing the customers stated and unstated short-term & long-term needs Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency, and other metrics Identify, resolve, and escalate risks and trends that may impact the customer experience Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements Be adaptable and flexible to support business needs, including short-term scheduling adjustments Be a part of creating a fun and engaging culture Contact :- RAJ @ 782122825 / 98451 62196 ANU @ 63615 32602 Email @ umaprabhu@personalnetworkindia.com Best Wishes - Team PERSONEL NETWORK

Hiring For Top Bpo's & Captive Units Location: Noida & Gurgaon Collections (ONLY Females) - 8.5 LPA Tech Support - 6LPA Sales - 4.8LPA Customer Care - 4.2LPA Banking - 4.2LPA Both Side cabs If Interested call Shreya 8595050095 Nikhil 8882563423 Required Candidate profile Candidate must have 6 months of Voice Experience to apply Excellent communication is a must Please don't call for Non Voice Profiles. Candidate must be ok with 24/7 Shifts

Immediate joiners required for Gurgaon and Noida Based BPO's for Customer Support: Manya: 6386120495 Shubhi: 7355263026 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5 LPA (16-35K In-hand) 6:Excellent Communication Skills Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Job Title: Customer Service Specialist Location: Hyderabad #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Provide excellent support experience to customers via all relevant communication channels. Guide customers through FinTech products and assist with account related activities Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least Bachelor's Degree, Professional Degree, Master's Degree in any field. Preferably with 1 year of working experience in Customer Service roles within the FinTech industry Strong Knowledge of Financial products and services. Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCXs smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.

Dear Candidate, We are looking at candidates with excellent communication skills who can clear the assessments. Responsibilities: Manage customer queries via phone banking & outbound calls Provide exceptional service through inbound voice processing Handle incoming calls with expertise Resolve issues promptly as CSR Cross-selling and up-selling part of your KPI. Role Eligibility: We need candidates with excellent English communication skills Both Graduates and PG can apply even Freshers. Age Limit - 35yrs Rotational shifts and rotational week offs with 5 days working No night shift for female candidates No transportation provided Interested candidate can revert back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973

Grads, Freshers/ Experienced Salary up to 13.5k - 26k + incentives + variables Location- Noida Sec 128 Work from Office 5 days working Excellent comms & typing skills Call for more details:- HR Ritika - 9289133009 Required Candidate profile Customer support & upselling (Sales)

**"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: Role: Customer Support International Voice Process Location: [Only Bangalore] Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 25,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Medwin-6360064569 / 9964080000 or visit jobshop.ai to explore other open positions with us ****PLEASE DO REFER YOUR FRIENDS****

Qualification : HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / english Salary:- 12,200 + incentives Rounds of Interviews: HR round Operations round How To Apply..? To schedule your interview Call or send your CV through WhatsApp Contact :- HR Shital :- 9822963480

**"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Now Hiring: Customer Support Voice Process Location: Millennium Towers, Brookefield, Bangalore Transport: Two-way cab provided for a smooth commute Qualification Requirements Open to Graduates & Undergraduates CL11 Level: Minimum 1 year of BPO voice process experience required Additional Requirements Mandatory: Proficiency in Hindi & English communication Naushad 6360065090 Salary & Benefits Annual Package: Up to 4 LPA Monthly Take-Home: 28,500 Perks: Performance-Based Incentives Career Growth Opportunities within the organization Recruitment Process & Rounds The selection process includes 5 evaluation rounds to assess your communication, reasoning, and technical capabilities: 1 HR Initial Screening Basic interaction to evaluate communication skills and overall fit 2 Logical Reasoning Round Tests your critical thinking and problem-solving abilities 3 Voice Versant Test Assesses pronunciation, fluency, grammar, and spoken English 4 Typing Test – Requires 25+ WPM typing speed with 90%+ accuracy 5 Operations Round – Final evaluation by the operations team to assess job readiness Call Naushad 6360065090. You can also visit our website jobshop.ai to chat with our HR Recruiters

Role & responsibilities: Salary:- 12,200 in hand plus unlimited incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Viman Nagar Pune-411014 Preferred candidate profile: Min qualification - 12th & Immediate Joiners Having basic Knowledge of Computer. Fixed day shift How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR :- Shubhangi :- 7262957662

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Process:- IDFC FIRST BANK - Outbound Process Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Mahek:- 7559401618

* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha:- 9168991284 (Call and What's app) Perks and benefits High Incentives and growth opportunities.