The cleaned title from the provided string is Lead Consultant - NOC Monitoring Genpact

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

Genpact is a global professional services and solutions firm committed to delivering outcomes that influence the future. With a workforce of over 125,000 individuals across more than 30 countries, we are motivated by curiosity, agility, and the aspiration to generate lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI to achieve this goal. We are currently seeking applications for the position of Lead Consultant - NOC Monitoring. In this role, you will collaborate closely with customers and vendors to optimize performance, offer recommendations for enhancing infrastructure and network stability, and minimize outages. Your responsibilities will include: - Demonstrating a minimum level of experience in Network Monitoring and basic administration - Monitoring network performance and addressing issues - Utilizing Network Monitoring tools such as SolarWinds, among others - Configuring VPN tunnel setups on Palo Alto and Azure firewalls - Implementing SD WAN and deploying MPLS, Internet circuits - Understanding BGP metrics and its operational layer - Managing Azure Load balancer and split tunnel VPN setup - Configuring DHCP, NAT policies in firewalls - Setting up Stack switches - Ensuring the security and efficiency of IT infrastructure - Conducting network health check-ups and maintaining up-to-date network inventory - Creating architecture diagrams, documents, and standard operating procedures - Performing disaster recovery drills, backup, and restore procedures Qualifications we are looking for: Minimum Qualifications / Skills: - Strong written and verbal communication skills with experience in customer interfacing roles - Proficient in requirement understanding, analytical thinking, problem-solving, interpersonal skills, and positive attitude Preferred Qualifications/ Skills: - CCNA certification If you are someone with a passion for consulting and possess the skills mentioned above, we invite you to join us as a Lead Consultant at our location in India-Hyderabad. This is a full-time position requiring a Bachelor's or equivalent degree. The job posting is dated April 3, 2025, with an unposting date of May 3, 2025.,

Posted 3 days ago

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It Operations Engineer Perceptive

3.0 - 8.0 years

10 - 19 Lacs

Hyderabad

Work from Office

Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required. Bachelor's Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

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