AVP - Supply Chain Operations Help Desk & Payment Processing Manager

The ideal candidate for this role will be responsible for developing and implementing effective escalation management processes to ensure timely and accurate resolution of complex P2P issues. You will provide guidance and support to team members in resolving escalated inquiries and collaborate with relevant stakeholders. Additionally, you will be tasked with designing and implementing robust control processes to identify and mitigate risks within the P2P lifecycle, ensuring compliance with internal policies, regulatory requirements, including GST regulations, and audit standards. In this position, you will also play a key role in mentoring, coaching, and developing team members, providing opportunities for professional growth and skill enhancement. You will conduct performance reviews and provide regular feedback to foster individual and team success. The qualifications required for this role include a Bachelor's degree in Business Administration, Finance, Accounting, or a related field, with an MBA or Master's degree preferred. A Chartered Accountant (CA) certification is also preferred. The ideal candidate will have a proven track record of leading and developing high-performing teams, experience managing complex projects and driving strategic initiatives, and experience working in cross-cultural global teams is a plus. Key skills and competencies for this role include a deep understanding of P2P processes, GST regulations, and related accounting principles, expert-level proficiency in relevant systems and technologies, strong analytical, problem-solving, and decision-making skills, excellent communication, interpersonal, and stakeholder management skills, the ability to quickly learn and apply new technologies and business processes, strong leadership, mentoring, and team-building skills, and a results-oriented approach with a strong sense of urgency and ownership. This is a full-time position in the Accounting Operations job family group within the Operations - Services division. For additional relevant skills, please refer to the requirements listed above or contact the recruiter for more information.,