AVP-Client Services / Account Management

Job Role:

Level/Title

Location:

About the Role:

Client Relationship Manager/Account Manager

Key Responsibilities:

• Own and manage relationships with key clients across the IT services portfolio
• Must have experience handling US Client as part of portfolio – Including Budgeting , planning , manpower utilization , Bench allocation Etc .
• Act as the single point of contact for client communication and escalations
• Work closely with delivery and recruitment teams to ensure SLAs and client expectations are met
• Identify upselling/cross-selling opportunities and contribute to revenue growth
• Lead client review meetings, status calls, and QBRs
• Monitor account health, satisfaction, and renewal pipeline
• Track account-level KPIs and submit regular reports to leadership
• Stay updated with client’s business roadmap, industry trends, and challenges

Key Requirements:

• 10-20 years of experience in

  client handling/account management

  roles in an

  IT services

  or

  staffing/consulting

  firm

• Education – BE/ MBA from Reputed Institution

• Strong communication, relationship-building, and stakeholder management skills
• Proven experience in managing mid-to-large enterprise clients
• Hands-on exposure to staffing, delivery, or technology consulting processes
• Ability to multitask and manage multiple accounts with varying priorities
• Tech-savvy with understanding of various IT roles (Java, SAP, Infra, etc.) & Project Management Skills
• Willingness to travel or relocate based on client needs (if applicable)

Preferred:

• Experience in working with Tier-1 IT IT services clients
• Exposure to global delivery models (onsite-offshore coordination)
• Familiarity with CRMs like Salesforce or ATS systems