Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities:
Provide white-glove technical support for internal, customer, and C-level executive meetings
Proactively identify potential AV issues and provide solutions to clients’ concerns or needs
Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
Review standard setup specifications for meetings and conferences
Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
Ensure cleanliness, temperature, and functionality of conference rooms
Electronics troubleshooting skills – ability to determine and localize where the problem exists
Maintain conference room standards for signage, equipment, and seating
Respond to client requests promptly
Ensure consumables are available for the client
Provides support for the audio-video systems and media control systems.
Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
Perform routine and proactive testing to ensure the functionality of equipment before use.
Alignment and calibration procedures for audio and video devices
Responsible for communicating the need for maintenance or repair of audio-visual equipment
Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
Some commissioning and programming
Any other duties and tasks assigned
Qualifications Required
2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
2+ years of experience with Microsoft Office in an office environment
Familiarity with integrated AV systems
Ability to learn new software as required for the position
Ability to work in a fast-paced environment with competing priorities
Must always maintain a professional appearance and demeanor
Experience with a hotel, corporate conference center, or large enterprise systems
Preferred
Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience
Demonstrate the ability to perform under pressure and manage time well
Experience with EMS or any web-based conference room scheduling system preferred
CTS Certification (preferred)
Crestron, AMX, or Extron Certifications (preferred)
DSP Programming (BIAMP, QCS) (preferred)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
