Associate Solutions Engineer

MoEngage

0 - 5 years

3 - 5 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Associate Solutions Engineer

Responsibilities

Investigate, troubleshoot, diagnose, and resolve technical issues
in a cloud/SaaS environment.
Communicate effectively
(both verbal and written) with our customers and internal stakeholders.
Exhibit a
customer-obsessed and roll up your sleeves attitude
to help resolve customer issues or queries with a minimum resolution time.
Add recurring issues to
knowledge base articles or FAQs
to minimize the turnaround time on closing support tickets.
Give constant and constructive feedback to team leads, product, and engineering teams to
improve customer experience
and suggest process improvements.
Demonstrate strong
problem-solving skills
, natural curiosity, and the ability to learn rapidly.
Communicate well with different audiences (developers, technical, and non-technical users).
Be
flexible to work in shifts
based on business requirements, including night shifts.

Note: This is not a developer profile and does not involve coding.

Preferred Skills

Adept in any one or more programming languages like
Python, Java, Javascript, Angular, React, HTML/CSS
.
Exposure to
Linux/Unix
operating systems and
REST API
.
Exposure to
Database (SQL/Mongo)
would be a huge plus.
Exposure and hands-on experience in one of the following:
AWS, Kafka, and ElasticSearch
would be highly preferred.
Excellent communication skills
in written and spoken English.

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