Associate Product Researcher

Designs and conducts various user research, testing, and feedback activities for customers and associates to understand their problems and opportunities in order to drive design of technology solutions. Analyzes opportunities to deploy or enhance technical solutions, including but not limited to in-situ field studies, design thinking, journey mapping, moderated and unmoderated user testing, focus groups, competitive analysis and benchmarking, service mapping, and task analysis. Designs and executes recruitment strategies for customers and associates being studied in user research activities. Develops user personas to identify target user archetypes and their needs, goals, frustrations, and behavior patterns across demographic and psychographic segments. Collaborates closely with other product team members to design and create technology solutions. Identifies new user experience (UX) problems or opportunities and proposes technology-based solutions as appropriate. Stays current on best practices of UX research techniques and applications. Required Qualifications: 1 year of experience in UX research or product management Bachelors degree in anthropology, psychology, human-computer interaction, human factors, or related field (or equivalent work experience in lieu of degree) Preferred Qualifications: 1 year of experience executing small/mid-sized usability and research studies 1 year of experience working in a product design or research function