Associate Manager- Finance Quality

Role & responsibilities

Compliance

• Audit Support

  : Prepare documentation and assist during internal and external audits.

• Process improvements:

  Identify opportunities for process improvements, recommending changes to increase efficiency.

Key Accountabilities:

• Student Finance teams in Hyderabad ensuring resources are always utilized to their full capacity to achieve set targets and Service Level Agreements.
• Responsible to Ensure accuracy and consistency of completed work by implementing team audits and quality control measures reporting back to the Manager and Head of SF.
• Identify and implement training and mentoring as required for staff across the team based on auditing outcomes.
• When aligned Direct line management of the Student Finance Team Leaders providing development and support through ongoing coaching and 1-2-1s, ensuring staff are empowered and in turn enabled to deliver world-class customer service and team leadership.
• Lead on the assigned projects that contributes to the improvement of the SF Hyd Service. Including on leading on the projects, creating and enhancing the current dashboards and moving all data related processes and trackers to Power BI.
• Lead by example, demonstrating good management principles for all to follow; to develop good relationships with all stakeholders and promote and support a working environment where staff are happy to come to work.
• Provide regular updates on service level agreements, targets and key performance indicators to the Senior Management.
• Develop a thorough knowledge of all products offered and ensure this knowledge is transferred to the Student Finance Team via delivery of relevant training.
• Act as a central source of knowledge for Student Finance Service delivery in India acting as a trainer, coach and mentor to staff recruited into the teams.
• Management, leadership and development of the day-to-day administration of migrated processes, ensuring processes and deadlines are adhered to and escalating to the Head of Student Finance.
• Additional related tasks as directed by the Manager, Head of Student Finance, delegating and assigning tasks to the SF Team Leaders where appropriate.

Preferred candidate profile

Graduate/Postgraduate in Accounting or MBA or Professional certification.

Lean Six Sigma qualified

• Excellent oral and written communication skills in English (like native tongue)
• Results and customer service driven
• Ability to identify and logically analyze issues and suggest/implement solutions
• Attention to detail and accuracy
• Ability to work with people at all levels of seniority
• Polite, reliable, helpful and positive attitude.
• Ability to positively lead and motivate a team
• Ability to cope when under pressure • Strong time management of self and workload.
• Excellent organizational skills Manager.

Experience of liaising with all levels of seniority and customers

Benefits:

This role is a full-time position with a competitive salary and benefits package.

• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.

The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days time off in a year.

If interested please share your updated CV: dhana.laxmi@guseducationindia.com