Associate Engineer- 1st Level Support

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. This opportunity allows you to work closely with cross-functional teams, troubleshoot complex problems.

What you will do:

• End-to-end applications monitoring.
• Triaging of alarms from monitoring tools.
• Monitoring performance graphs and dashboards.
• Handling customer calls and emails.
• User access management in application nodes and GUIs.
• Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults.
• Creation of emergency change request during major or critical incidents if required.
• Creation of problem tickets whenever required post restoration of critical and major incidents.
• Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents.
• All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA.

The skills you bring:

• Must have
  • Basic Linux knowledge
  • Exposure to application monitoring & ticket handling.
  • Good communication skills both written and verbal.
• Good to have
  • Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.
  • Basic knowledge of database SQL queries and IP networking.
  • Knowledge of Wallet or financial platform.
• To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.

• 24X7 Rotational Shift Working.

Qualifications:

• 1-2 years’ experience in IT or Telecom Industries.
• Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.