Associate Director of Employee Technology Support

As the Associate Director of Employee Technology Support at Morningstar DBRS (MDBRS), you will play a pivotal role in establishing and shaping the employee technology support function within the organization. Your primary responsibilities will include overseeing the delivery of high-quality support experiences, managing service delivery across the Global Service Desk (GSD), user devices, and application management. This leadership position will require a strategic mindset, technical expertise, and the ability to lead and develop a high-performing team of infrastructure engineers. You will collaborate closely with the GSD to ensure timely and efficient support services, drive initiatives for enhancing end-user experience, automation, and standardization, as well as oversee endpoint lifecycle management including OS imaging, software packaging and deployment, and patch management. Key Responsibilities: - Build and lead a high-performing Employee Technology function, including hiring, developing, and managing a team of infrastructure engineers. - Collaborate closely with the Global Service Desk to ensure prompt and high-quality support services. - Drive initiatives for end-user experience improvement, automation, and standardization. - Oversee end-to-end endpoint lifecycle management, including OS imaging, software packaging and deployment, and patch management. - Lead engineering and administrative efforts across various platforms, such as user workspaces, collaboration tools, file server infrastructure, and user devices. - Manage technical on-boarding/off-boarding processes related to devices and user software environments. - Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team for the adoption of standards and meeting security requirements. Preferred Qualifications: - 10+ years of experience in IT infrastructure and employee technology, with at least 2 years in a senior management role. - Proven experience in managing and scaling endpoint environments across cloud infrastructure, especially Azure and AWS. - Hands-on knowledge of OS deployment, patching tools, and collaboration platforms. - Experience overseeing or partnering with service desk operations. - Experience leading cross-functional teams and delivering technology transformation projects. - Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or certifications (e.g., ITIL, Microsoft, AWS) is a plus. Success in this role will be demonstrated by: - Reduced incident resolution times and automation in user provisioning and software deployment. - Seamless coordination between the service desk and infrastructure engineers. - Secure and scalable endpoints and collaboration platforms that meet business needs. - High employee satisfaction and positive feedback scores. Morningstar DBRS is committed to being an equal opportunity employer. If you are passionate about technology leadership and driving innovation in employee support services, this role offers a unique opportunity to make a significant impact within a dynamic and forward-thinking organization.,